Spark of hope in dark Africa

The current environment forced us to fast track and embrace the fourth industrial revelation, accelerated digital transformations. Fast, reliable and constantly on connectivity evolved from a luxury to an essential, forming the foundation to being economically viable.

In all of this, I found that the “Big Boys” in the industry tend to forget who and what essentially is keeping them in business. The human factor and human interaction seem to become not important.

In a country where bad service and support seem to be the norm, I was forced to re-evaluate this statement during my recent encounter with Wirulink and its support staff.

The service I received at Wirulink set an example of how customer interaction and service delivery should be.

The efficiency in which a task is taken on and completed, managing the client creating a real communications platform where the relevant and actual information is being communicated, not just a canned useless message but actual useful info to keep the client informed. Well done you give me hope