So much for being in communication

<p>I am so deeply dissapointed in Wirulink and the service provisions. We have had an installation done at our office after much fighting about lack of communication on when and what time and how installations will be done, after a site visit from the sales person ensuring us that we can have connection, with google map images showing the signal and line of sight and who knows what else, only to find that all was a total FLOP!! resulting in an additional R6000 for a bridge as there was NO signal or line of sight when the techinicians came to do the installation. the next phase of the installation was our adjoining centre and then a bridge to our shop, installation was booked for 29 Dec 2016, which was postponed and then the 3 Jan was suppose to be done, postponed again until the 4 Jan at 13h00, all arrangements were made (keeping in mind i asked please be aware that we are looking after a very ill patient and cannot just avail ourselves all the time, that a time should be made and kept to), 14h00 received a call to say they are running late and can only be there at 15h00 - finally at 15h30 i called the office and asked WHAT THE HELL IS GOING ON... and with no professionalism or any empathy for the fact that we have a sick patient - he will be there at 15h30 as they were checking him on the tracking system. finally techinican arrives and once again, he was not told that a bridge might be needed... the job card said to do an installation. so know being afther 16h00 - no signal can be found, no line of sight and again no bridge can be done because line of sight not working (after being told by sales person this is possible). the technican left at 17h00 promising me that Nelson the field agent will contact me the next morning and i ensured i signed the job card and wrote down my mobile number on the job card, so that we can get some clarity on any other options or recommendations. it has now been almost a week and we have had absolutuley no response, no reply or any feedback. i am so utterly disgusted with such a lack fo professionalism and lack of communication, i am aware that perhaps you do not need our very small business, but to us you were an option for data connection and if we were not so DESPERATE for service in our area, i wouldnt even bother with you... i feel that you need to review your systems and please feel free to contact me should you feel the need for COMMUNICATION AND LIFE S****S, we do offer those courses and seems to me that a basic life s**** has now become one of your biggest lacks.. who know maybe in a month we will have a reply.... </p>