1 reviews | Active since Jun 2018
Shockingly poor incompetant services from both of the above mentioned.Please be aware before considering the above as an option or even an alternative,!!
I have had nothing but poor excuses from Wirulink -Vumatel...Even spell correct would like to rather spell vomited!! Please if anybody is needing Fibre ,rather go for another option !!
Dear Alistair
As we always appreciate our client's feedback, to better our service. I would like to clarify a few crucial points.
You requested an ISP switchover, after a few days of trying to get the necessary details, we got Vumatel out to the premises and they confirmed it is not a switchover as you do not have a CPE.
We then arrange installation that usually takes up to 4 weeks in less than 2 weeks.
In this whole process, our logistics team called and emailed on a daily basis. After CPE installation it takes up to 6 working days for Vumatel to load the configuration on the CPE installed once they are done, we can only activate.
We are committed to our clients and great service.
Yours faithfully
Client Relations - Helpdesk Manager
Dear Alistair
As we always appreciate our client's feedback, to better our service. I would like to clarify a few crucial points.
You requested an ISP switchover, after a few days of trying to get the necessary details, we got Vumatel out to the premises and they confirmed it is not a switchover as you do not have a CPE.
We then arrange installation that usually takes up to 4 weeks in less than 2 weeks.
In this whole process, our logistics team called and emailed on a daily basis. After CPE installation it takes up to 6 working days for Vumatel to load the configuration on the CPE installed once they are done, we can only activate.
We are committed to our clients and great service.
Yours faithfully
Client Relations - Helpdesk Manager