Shocking service

We’ve had Wirulink for some time, and used to be great. But lacking service the last couple of months. First they brag about an upgrade to increase speed and all the technical talk that goes with it. They send out technicians the first two can’t find signal, how can we use your services is there’s no signal. The third one extends our wifi and seems to do what was quoted. Yesterday we start the day with no internet, no wifi and no phone lines. They are contacted before 8 yesterday morning, someone only pitches after 12:00 to advise that the radio has to be replaced. A quote will be emailed. No quote is received except for an email stating: After our technical team lead by Evan was on site.He advised that you chose to stay offline until the you decided to upgrade to the RUSH packages. he was unable to get the Rocket Dish re-registered to the tower Please log a new ticket/email. So in other words we previously paid for something that has not been done! I am very upset, I have a business to run!