AS
Alexis S

1 reviews | Active since Feb 2021

21 Aug 2024, 17:05

Service means nothing

After 12 years of using WIRUlink as our Internet provider- these last 6 weeks have been an absolute nightmare. Pretty much every 2 days we have called to log an issue that we do not have Internet, and if there is Internet it is either intermittent or only one device can be connected at a time. Every time we get told something different and to try this or that but the actual issue never gets resolved. The lack of service is pathetic and we are currently in the process of finding a new service provider.

0
Replies (1)
WIRUlink Pty Ltd
WIRUlink Pty Ltd's reply21 Aug 2024, 17:57
Official
Dear Alexis,

We understand the importance of a reliable internet connection for our clients and appreciate your business. We are committed to providing the best possible support.

We are happy to confirm that our Client Relations Consultant has been in contact to address all concerns being experienced and to work on finding a solution together.

Your feedback is valuable to us.

Yours faithfully,
WIRUlink Management

Best regards,