LT
Louis T

1 reviews | Active since Nov 2013

07 Jul 2017, 16:00

Service delivery

<p>I come from the Telkom internet pool where the service delivery is non-existent and can therefor say that I am actually spoilt because Wirulink in fact is available to communicate with and their technicians are in contact quite quick. I do however have a problem with their service delivery not being stable. I have only had their service for 2 months now and this review is written to let everyone who reads this know that Wirulink is good and their technicians are good and they try hard BUT their is a lack in stability of the level of bandwidth I receive and therefor the frustration and the 2 stars which is allocated. They definitely are much better than Telkom if you are wondering and they have a good idea/product but need to work on stability of bandwidth. If you are wondering whether you should move from where you are if it is Telkom definitely and anyone else I cannot vouch for, but the other 2 ISP's I tried previously are almost as bad as Telkom. So in conclusion I am fairly happy but there is a warning content linked here.</p>

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Replies (1)
WIRUlink Pty Ltd
WIRUlink Pty Ltd's reply10 Jul 2017, 08:03
Official

Good day Louis,


Thank you for informing management of your concern, you can be guaranteed we will do our best to get the service 100%


Thank you for the compliments it goes a long way.

We are committed to our clients and I will make sure Dean our help-desk tech that you have been dealing with, keeps you up do date with all the steps that are being taken to sort out your concerns.

Thank you and if you need anything else please don't hesitate to ask.


Yours faithfully,

Shannon Van Blerk
Client Relations - Help-desk Manager