1 reviews | Active since Jun 2013
Really Bad Service Never Any Feedback
We have been having ongoing issues with regards to our connection Always being told it is our fault, we get over 300ms ping when doing a speedtest and the support service is really bad with a couple technicians.
A while back we logged a call with our connection being horrible and a technician came out changing a component on the dish stating we would be charge should that fix the issue. It never did.. I called and emailed the technician only for them to tell me that they are working on the tower. I had 2 neighbors across the road that use your service have no internet during that same time the tower was being repaired.
I got billed over R3000 this month with NO feedback from anyone at wirulink, I am always having to ask what is going on and this is by far one of the worst services I have ever experienced in my life, how can you bill a client without following up with them and checking to see if everything was ok, first of all the issue was never on our side always on your side.
I couldn't follow up with the query as I had my wedding and was on honeymoon when I realized such a some was removed from my account.
As soon as I can I am moving away from wirulink, I have family with you and getting them to move away from you too.
Going to social media the hell out of how bad this company is.
Dear Naida
With reference to your discussion with the Client Relations Manager, be assured that all efforts will be made to resolve this matter and follow-up with you on a regular basis.
On behalf of WIRUlink Management we would like to thank you for your feedback to better our service.
We are committed to our clients and service excellence.
Yours faithfully
WIRUlink Management
Dear Naida
With reference to your discussion with the Client Relations Manager, be assured that all efforts will be made to resolve this matter and follow-up with you on a regular basis.
On behalf of WIRUlink Management we would like to thank you for your feedback to better our service.
We are committed to our clients and service excellence.
Yours faithfully
WIRUlink Management
Dear Nadia
Thank you for contacting us.
We only have 1 ticket regarding billing address change that has been resolved.
29/10/2017 - You asked for your billing address to be changed. Saturday 29th October 2017
30/10/2017 - WIRUlink Accounts made the change and informed you via email.
30/10/2017 - You responded thanking us for the address change.
Every time you log a call, you will get a unique reference number to follow up on the progress of your request.
Do not hesitate to contact Shannon van Blerk (Service & Helpdesk Manager) should there be anything else that you wish to take up with us. We are committed to offer the highest levels of service to all our customers and keep on improving wherever possible.
Thank you for your continued support.
Yours faithfully
Dear Nadia
Thank you for contacting us.
We only have 1 ticket regarding billing address change that has been resolved.
29/10/2017 - You asked for your billing address to be changed. Saturday 29th October 2017
30/10/2017 - WIRUlink Accounts made the change and informed you via email.
30/10/2017 - You responded thanking us for the address change.
Every time you log a call, you will get a unique reference number to follow up on the progress of your request.
Do not hesitate to contact Shannon van Blerk (Service & Helpdesk Manager) should there be anything else that you wish to take up with us. We are committed to offer the highest levels of service to all our customers and keep on improving wherever possible.
Thank you for your continued support.
Yours faithfully
Dear Nadia
Sierra Tech
It is normal for the latency/ping to be 25-40ms on a wireless connection and a stable ping shows a good quality connection.
Our team will contact you to find out if there are any other specific problems you're experiencing.
Yours faithfully
WIRUlink Management
Dear Nadia
Sierra Tech
It is normal for the latency/ping to be 25-40ms on a wireless connection and a stable ping shows a good quality connection.
Our team will contact you to find out if there are any other specific problems you're experiencing.
Yours faithfully
WIRUlink Management