Prospective Clients Beware

I signed up for a month-to-month internet deal with this company in April 2018 and everything was going really well. The reason for me choosing a month-to-month contract specifically was because my lease was going to expire a few months after and I was considering moving. I did end up moving and subsequently ended up canceling the WIRUlink subscription. I was then slammed with numerous "cancellation costs" that were because I canceled it within one year of getting the contract. I tried to reason with them and they explained that it was part of the T's & C's of the contract I got. Keep in mind that when canceling this was never explained to me and I was only presented with the extra payments after - I do agree that I signed the T's & C's but I think it should be told that these costs would be incurred if I would like to cancel. Now I've arranged to pay the outstanding amounts split over three payments. I've made two payments already and cannot wait to never have to deal with WIRUlink and Hesthea again in my entire life. She never responds to emails. Last week I asked her to send me a statement of my balance to make sure I am due only one more "instalment" and followed up this week. To no surprise, I am still waiting for a statement.

Do not sign up with this company, the customer service is some of the worst I have ever experienced. They will sell you the moon and the stars until you sign up and then you'll never receive service after that.

Supporting an "indie" ISP is just not worth it when they conduct business like they don't need your business.