CI
Corney I
1 reviews | Active since May 2019
21 May 2019, 11:36
Poor Wirulink service
The worst after sales service ever! No reply after atleast 10 phone calls and 3 emails, still no wifi. But the debit orders keep going of monthly. For two months i have been struggling and complaining only to get empty promisses and yet you are taking my money.
Helpful (0)
Replies (1)0
Replies (1)
WIRUlink Pty Ltd's replyOfficial
21 May 2019, 22:03Dear Corney
Thank you for your feedback.
Although we place our towers strategically for maximum coverage to serve as many people as as possible, the technology used relies on clear line of sight. After you moved from your old address, where you had perfect signal, to a new address, our installers were unable to find an acceptable signal at your new address. To make sure, we sent the technicians out again for a second time to confirm the initial findings.
One of our customer service consultants was in touch with you today to discuss your options going forward as your initial installation was subsidised when you chose to enter into a long term agreement with us.
Yours faithfully
WIRUlink Management
Thank you for your feedback.
Although we place our towers strategically for maximum coverage to serve as many people as as possible, the technology used relies on clear line of sight. After you moved from your old address, where you had perfect signal, to a new address, our installers were unable to find an acceptable signal at your new address. To make sure, we sent the technicians out again for a second time to confirm the initial findings.
One of our customer service consultants was in touch with you today to discuss your options going forward as your initial installation was subsidised when you chose to enter into a long term agreement with us.
Yours faithfully
WIRUlink Management
WIRUlink Pty Ltd's reply21 May 2019, 22:03
Official
Dear Corney
Thank you for your feedback.
Although we place our towers strategically for maximum coverage to serve as many people as as possible, the technology used relies on clear line of sight. After you moved from your old address, where you had perfect signal, to a new address, our installers were unable to find an acceptable signal at your new address. To make sure, we sent the technicians out again for a second time to confirm the initial findings.
One of our customer service consultants was in touch with you today to discuss your options going forward as your initial installation was subsidised when you chose to enter into a long term agreement with us.
Yours faithfully
WIRUlink Management
Thank you for your feedback.
Although we place our towers strategically for maximum coverage to serve as many people as as possible, the technology used relies on clear line of sight. After you moved from your old address, where you had perfect signal, to a new address, our installers were unable to find an acceptable signal at your new address. To make sure, we sent the technicians out again for a second time to confirm the initial findings.
One of our customer service consultants was in touch with you today to discuss your options going forward as your initial installation was subsidised when you chose to enter into a long term agreement with us.
Yours faithfully
WIRUlink Management