1 reviews | Active since Mar 2017
Poor Service Delivery
<p>Paying for a 10mbps internet line, only receive at most 5mbps, only when you phone them and complain it goes back to more or less 9mbps, i have to go through this experience everyday and i dont even download anything from the internet. This is certainly the most pathetic internet service provider i have ever come across. </p>
Dear Gerhard
We sincerely apologise for the disappointing experience of your WIRUlink service.
Thank you for bringing this situation to our attention to enable us to take the necessary steps to rectify it.
Our Customer Service Manager (Shannon) will get all the details internally before contacting you directly to resolve this matter as soon as possible and see where procedures need to be changed and training given to avoid the same mistakes from happening in the future.
Yours faithfully
Dear Gerhard
We sincerely apologise for the disappointing experience of your WIRUlink service.
Thank you for bringing this situation to our attention to enable us to take the necessary steps to rectify it.
Our Customer Service Manager (Shannon) will get all the details internally before contacting you directly to resolve this matter as soon as possible and see where procedures need to be changed and training given to avoid the same mistakes from happening in the future.
Yours faithfully