JK
Jurgen K
1 reviews | Active since Oct 2020
13 Aug 2021, 07:33
Poor service and communication
I've had a bad experience with WIRUlink and a sales person called Angie, bad communication, skills I wasn't told about extras I'll be paying untill me the CUSTOMER mentioned it, from being told of pay R349pm on the site to slowly paying more for things I don't know about as well as being quoted a certain amount and given a debit date only to find out my debit is MORE than what I was quoted! And ontop of that already paying more than originally agreed.
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WIRUlink Pty Ltd's replyOfficial
13 Aug 2021, 08:06Dear Jurgen
Thank you for reaching out to us with your concern.
When placing an order, it shows the all once-off and monthly costs for the service before you accept the order.
Our Customer Relations Consultant will contact you to have the matter resolved as soon as possible.
Yours Truly
WIRUlink Management
Thank you for reaching out to us with your concern.
When placing an order, it shows the all once-off and monthly costs for the service before you accept the order.
Our Customer Relations Consultant will contact you to have the matter resolved as soon as possible.
Yours Truly
WIRUlink Management
WIRUlink Pty Ltd's reply13 Aug 2021, 08:06
Official
Dear Jurgen
Thank you for reaching out to us with your concern.
When placing an order, it shows the all once-off and monthly costs for the service before you accept the order.
Our Customer Relations Consultant will contact you to have the matter resolved as soon as possible.
Yours Truly
WIRUlink Management
Thank you for reaching out to us with your concern.
When placing an order, it shows the all once-off and monthly costs for the service before you accept the order.
Our Customer Relations Consultant will contact you to have the matter resolved as soon as possible.
Yours Truly
WIRUlink Management