Poor Service

We recently got airfibre installed, the 100mbs package.

Since we are gamers i specifically asked the sales Agent. If they could provide this speed without any issues and she advised on whatsapp, that if they don't get this Speed they will not install.

Since installation 23rd May, we had issues. The line speed is very slow and even had an outage for the weekend where they dispatched a team to replace equipment. Even after this, the speed is only running around 25mbs to 40mbs depending on the time of day.

I once again logged a fault on whatsapp and a special Router was couriered to plug in so that they could have remote access to run tests. Not even 3 hours later and we yet again have a complete internet outage and another ticket for Technical support team to come out.

We are not even past the first month yet and already have issues.

The service is not up to standards as per product offerings and no matter what they remedy, the problem remains the same.