Poor quality service & Technical team blames customer equipment
Always blaming customers equipment to be at fault for there intermittent or no service, Using LTE as a fai***** connection stable but Telkom LTE is slow. Using Wirulink as Primary connection but always unstable. Have to call them 2 or 3 times a week. They never give you a solution to improve service offered Wirulink to pay for advance equipment. They even said management will call back. Its now 2 weeks no call back!
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Replies (4)0
Replies (4)
WIRUlink Pty Ltd's replyOfficial
28 Feb 2024, 08:42Dear Werner
Thank you for reaching out to us with your concern and for bringing it to the attention of management.
Your concern is being investigated by our Client Relations Consultant. Please rest assured that they will be in contact with you to get the matter resolved promptly.
Yours faithfully,
WIRUlink Management
Thank you for reaching out to us with your concern and for bringing it to the attention of management.
Your concern is being investigated by our Client Relations Consultant. Please rest assured that they will be in contact with you to get the matter resolved promptly.
Yours faithfully,
WIRUlink Management
WIRUlink Pty Ltd's reply28 Feb 2024, 08:42
Official
Dear Werner
Thank you for reaching out to us with your concern and for bringing it to the attention of management.
Your concern is being investigated by our Client Relations Consultant. Please rest assured that they will be in contact with you to get the matter resolved promptly.
Yours faithfully,
WIRUlink Management
Thank you for reaching out to us with your concern and for bringing it to the attention of management.
Your concern is being investigated by our Client Relations Consultant. Please rest assured that they will be in contact with you to get the matter resolved promptly.
Yours faithfully,
WIRUlink Management
's updateReviewer Update
28 Feb 2024, 09:28When will they contact me? I having been calling where I was promised someone in a higher ranking will call me back. Yesterday it was 7 days already waiting for someone to call back.
's update28 Feb 2024, 09:28
Reviewer Update
When will they contact me? I having been calling where I was promised someone in a higher ranking will call me back. Yesterday it was 7 days already waiting for someone to call back.
WIRUlink Pty Ltd's replyOfficial
28 Feb 2024, 10:11Dear Werner,
We are happy to confirm that you have been contacted and a solution is being discussed.
Yours Faithfully,
WIRUlink Management
We are happy to confirm that you have been contacted and a solution is being discussed.
Yours Faithfully,
WIRUlink Management
WIRUlink Pty Ltd's reply28 Feb 2024, 10:11
Official
Dear Werner,
We are happy to confirm that you have been contacted and a solution is being discussed.
Yours Faithfully,
WIRUlink Management
We are happy to confirm that you have been contacted and a solution is being discussed.
Yours Faithfully,
WIRUlink Management
's updateReviewer Update
28 Feb 2024, 11:14Good day, Yes they did contact me we are waiting on a solution from you guys. I was also informed by Hellopeter that you reported this post as inappropriate. I am now going to send all my email correspondence to Hellopeter so that they can see that the this post you reported as inappropriate (false) as acutely a valid considering I have all my emails where we complained about service.
's update28 Feb 2024, 11:14
Reviewer Update
Good day, Yes they did contact me we are waiting on a solution from you guys. I was also informed by Hellopeter that you reported this post as inappropriate. I am now going to send all my email correspondence to Hellopeter so that they can see that the this post you reported as inappropriate (false) as acutely a valid considering I have all my emails where we complained about service.