Poor pathetic non existing service

This problem is a long story. We’ve been battling with signal, speed and connectivity. On many occasions we’ve spoken to Anton at call center. His answers are always that there’s nothing wrong from there side it’s our side. How must I fix our side as I’m not a technician. Other excuses they have is that we got lots of devices connected and the the Xbox is using all the bandwidth and speed. Caught them out as same problem continues and same answer was given but I only had computer connected and Xbox in my hand. When I told him this he tried to move the problem back onto us. On the 20th of June they sent out Andele to sort out problem. He recrimped two joints and then said everything is fine. We had no internet for the rest of the day however he says d everything is ok. On the 21st after we called again and reported the matter we requested Mariska. Her and her partner had to recrimp. Problem was solved for speed download and upload and we had internet connectivity. Later after they left the problem started again. Friday the 23rd problem was huge again. Called them and l’informer them that Pings we’re at 800 average with high of 2767 and low of 274. How do you stream with this. Sat very much the same. Sunday the same. Id like to know what are we paying for or are we just been abused and our money ****d from our pockets by this pathetic service. When you asked for management you never get through or when you leave a message for them they to important to contact you back. What the company doesn’t réalisé we pay there salary. Enough is enough. They need to be held accountable for there poor service. O and I know what the reply will be. Rather send your directors to come have coffee and see if they will be satisfied with what they offering. One good thing I must say there is this consultant by the name of Alan. He always tries to assist. If I was in the business I would employee him.