Offline again
<p>Same old same old. This is getting boring.</p> <p>Offline again,this time its because of kids on xbox and playstations they say. But we are paying for this. School holidays. Servers overloaded. But why do you take more new clients if you cannot service the old ones</p>
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WIRUlink Pty Ltd's replyOfficial
10 Jul 2017, 07:57Good day Herm**** de jager
Thank you for bringing this to managements attention,
Shannon our client relations manager spoke with you and explained if Netflix and Showmax works but some other steaming programs Kodi and IP.TV, does not work it is those servers or networks that are not working.
We apologise for friday 30th June 2017 we did have some issues with the network, our core engineers worked tirelessly to sort out the problem. Our help-desk consultant apologised and tried explaining it to you.
Regarding throttling you pay for a contention ration 1:15 and you are not even being contended you are getting more than what you pay for. we cant't guarantee all the streaming platforms to work as we rely on there connections and servers if you do a speed-test and get your speed the internet is working perfectly.
We are willing to try and sort out any problems you we are committed to our client,
Please speak to Shannon if you need anything or need anything explained.
Kind Regards
Shannon Van Blerk
Client Relations - Help-desk Manager
Best regards,
WIRUlink Pty Ltd's reply10 Jul 2017, 07:57
Official
Good day Herm**** de jager
Thank you for bringing this to managements attention,
Shannon our client relations manager spoke with you and explained if Netflix and Showmax works but some other steaming programs Kodi and IP.TV, does not work it is those servers or networks that are not working.
We apologise for friday 30th June 2017 we did have some issues with the network, our core engineers worked tirelessly to sort out the problem. Our help-desk consultant apologised and tried explaining it to you.
Regarding throttling you pay for a contention ration 1:15 and you are not even being contended you are getting more than what you pay for. we cant't guarantee all the streaming platforms to work as we rely on there connections and servers if you do a speed-test and get your speed the internet is working perfectly.
We are willing to try and sort out any problems you we are committed to our client,
Please speak to Shannon if you need anything or need anything explained.
Kind Regards
Shannon Van Blerk
Client Relations - Help-desk Manager
Best regards,