1 reviews | Active since Nov 2010
No service from Wirulink
My fibre connection went live on 12 July. It lasted 4 days. It has now been off for 4 days and I am truly tired and disapointed in the fingerpointing between Wirulink and Vumatel. It has been escalated at twice a day for the past 4 days with no action besides a ticket nbumber and loads of promised that it will be resolved within 24 hours.
Upon every escalation, the ticket just gets closed and management has not called me back as promised.
I am seriously considdering cancelling this contract and starting fresh with a new service provider.
Dear Arno.
All WIRUlink's core infrastructure on the Vumatel fibre network is 100% operational. Should we have any problem on our core infrastructure, all our customers on Vumatel would be offline. Your isolated problem is specific to your Vumatel installation. No tickets may be closed by Vumatel without a proper resolution and reason attached. WIRUlink's Management will contact you to get all the information you have and take this up with Vumatel's management. We can assure you that we are 100% committed to get Vumatel to resolve this for you.
Dear Arno.
All WIRUlink's core infrastructure on the Vumatel fibre network is 100% operational. Should we have any problem on our core infrastructure, all our customers on Vumatel would be offline. Your isolated problem is specific to your Vumatel installation. No tickets may be closed by Vumatel without a proper resolution and reason attached. WIRUlink's Management will contact you to get all the information you have and take this up with Vumatel's management. We can assure you that we are 100% committed to get Vumatel to resolve this for you.