1 reviews | Active since May 2011
No service delivery
How can it be so difficult just to get service from Wirulink? If I don’t take the time to pick up the phone or send a mail/message nothing happens! I changed over to Wirulink from Telkom due to no service delivery, and since my application 19 Feb I received absolutely no service!
Dear Salome
Thank you for taking the time to notify us of your grievances.
Your order submitted to Vumatel takes 3 weeks to install. They scheduled the installation on 8 March 2018. Only after Vumatel's installation, can the ISP (WIRUlink) take over.
Your Vumatel line fault have been logged by our team with Vumatel on your behalf on 9 March. We have not received any reply yet and followed up again this afternoon.
Our team will send you the Vumatel fault reference and contact details so you can follow up directly with Vumatel to put additional pressure on them.
Without the "pipe" (Vumatel line), WIRUlunk can not provide the "water" (Internet access).
We will also escalate this fault logged with Vumatel where possible to get this resolved as soon as possible.
Yours faithfully
WIRUlink Management
Dear Salome
Thank you for taking the time to notify us of your grievances.
Your order submitted to Vumatel takes 3 weeks to install. They scheduled the installation on 8 March 2018. Only after Vumatel's installation, can the ISP (WIRUlink) take over.
Your Vumatel line fault have been logged by our team with Vumatel on your behalf on 9 March. We have not received any reply yet and followed up again this afternoon.
Our team will send you the Vumatel fault reference and contact details so you can follow up directly with Vumatel to put additional pressure on them.
Without the "pipe" (Vumatel line), WIRUlunk can not provide the "water" (Internet access).
We will also escalate this fault logged with Vumatel where possible to get this resolved as soon as possible.
Yours faithfully
WIRUlink Management