No internet access
<p>From January 2017. The signal has been up and down. Slow speeds or just dropping totally. Half my phone bill is due to phoning tech support. Just to hear its been logged and we will send a team to investigate. I need internet when I get home not the following day. Just to have it up for a week then the same thing over. </p>
Helpful (0)
Replies (4)0
Replies (4)
WIRUlink Pty Ltd's replyOfficial
18 May 2017, 11:30Dear Ruan,
After your telephonic discussion with our Logistics Manager, he explained that due to the distance of your link to our tower can cause you to have a bad experience on our network.
You are connecting to our Bluehills tower that is 27km's away from you and due to wireless interference between you and the tower is causing you to have intermitted connectivity.
We did respond to every ticket you have logged with a team going out to your premises to try and improve your connectivity. Our Client Relations Manager Shannon explained the same situation to you in March this year.
As discussed our new tower in Kempton Park will be live early next week and that we will be contacting you on Friday to confirm a time and date to do a migration to the new tower.
Regards,Jean-Pierre Castanho
Logistics & Special Projects Manager
Best regards,
WIRUlink Pty Ltd's reply18 May 2017, 11:30
Official
Dear Ruan,
After your telephonic discussion with our Logistics Manager, he explained that due to the distance of your link to our tower can cause you to have a bad experience on our network.
You are connecting to our Bluehills tower that is 27km's away from you and due to wireless interference between you and the tower is causing you to have intermitted connectivity.
We did respond to every ticket you have logged with a team going out to your premises to try and improve your connectivity. Our Client Relations Manager Shannon explained the same situation to you in March this year.
As discussed our new tower in Kempton Park will be live early next week and that we will be contacting you on Friday to confirm a time and date to do a migration to the new tower.
Regards,Jean-Pierre Castanho
Logistics & Special Projects Manager
Best regards,
WIRUlink Pty Ltd's replyOfficial
18 May 2017, 11:30Dear Ruan,
After your telephonic discussion with our Logistics Manager, he explained that due to the distance of your link to our tower can cause you to have a bad experience on our network.
You are connecting to our Bluehills tower that is 27km's away from you and due to wireless interference between you and the tower is causing you to have intermitted connectivity.
We did respond to every ticket you have logged with a team going out to your premises to try and improve your connectivity. Our Client Relations Manager Shannon explained the same situation to you in March this year.
As discussed our new tower in Kempton Park will be live early next week and that we will be contacting you on Friday to confirm a time and date to do a migration to the new tower.
Regards,Jean-Pierre Castanho
Logistics & Special Projects Manager
Best regards,
WIRUlink Pty Ltd's reply18 May 2017, 11:30
Official
Dear Ruan,
After your telephonic discussion with our Logistics Manager, he explained that due to the distance of your link to our tower can cause you to have a bad experience on our network.
You are connecting to our Bluehills tower that is 27km's away from you and due to wireless interference between you and the tower is causing you to have intermitted connectivity.
We did respond to every ticket you have logged with a team going out to your premises to try and improve your connectivity. Our Client Relations Manager Shannon explained the same situation to you in March this year.
As discussed our new tower in Kempton Park will be live early next week and that we will be contacting you on Friday to confirm a time and date to do a migration to the new tower.
Regards,Jean-Pierre Castanho
Logistics & Special Projects Manager
Best regards,
WIRUlink Pty Ltd's replyOfficial
18 May 2017, 11:31Dear Ruan,
After your telephonic discussion with our Logistics Manager, he explained that due to the distance of your link to our tower can cause you to have a bad experience on our network.
You are connecting to our Bluehills tower that is 27km's away from you and due to wireless interference between you and the tower is causing you to have intermitted connectivity.
We did respond to every ticket you have logged with a team going out to your premises to try and improve your connectivity. Our Client Relations Manager Shannon explained the same situation to you in March this year.
As discussed our new tower in Kempton Park will be live early next week and that we will be contacting you on Friday to confirm a time and date to do a migration to the new tower.
Regards,Jean-Pierre Castanho
Logistics & Special Projects Manager
Best regards,
WIRUlink Pty Ltd's reply18 May 2017, 11:31
Official
Dear Ruan,
After your telephonic discussion with our Logistics Manager, he explained that due to the distance of your link to our tower can cause you to have a bad experience on our network.
You are connecting to our Bluehills tower that is 27km's away from you and due to wireless interference between you and the tower is causing you to have intermitted connectivity.
We did respond to every ticket you have logged with a team going out to your premises to try and improve your connectivity. Our Client Relations Manager Shannon explained the same situation to you in March this year.
As discussed our new tower in Kempton Park will be live early next week and that we will be contacting you on Friday to confirm a time and date to do a migration to the new tower.
Regards,Jean-Pierre Castanho
Logistics & Special Projects Manager
Best regards,
's updateReviewer Update
22 May 2017, 23:44WIRULINK's support team connected me to the newly installed tower and so far everything has been working perfectly. Thanx for the feedback and for fixing to the problem.
's update22 May 2017, 23:44
Reviewer Update
WIRULINK's support team connected me to the newly installed tower and so far everything has been working perfectly. Thanx for the feedback and for fixing to the problem.