No help from Wirulink

My name is Wynand van zyl. ***

I have just received a mail stating that my fiber line of 10/2 has been discontinued and will automatically be upgraded to a 10/10 which is useless to me. Furthermore this comes with a price increase. Now I would not have minded this if not for the very poor service I am receiving from WIRUlink for the last couple of months. I have laid numerous complaints starting last year already about my speed not being right. Every time I phone in I get told to do the same stupid stuff over and over again. Then WIRUlink logs a ticket with Vuma because the problem must be on their side ( right ). Vuma says it’s right, WIRUlink says it’s right and thus gets left as it is. So I am still sitting with the same problem. I send a mail to Wirulink support, they ask me for all the mails I send from last year and they will look into this, well surprise surprise I have had no feedback yet. I pay my account every month no questions asked but as soon as I have a problem I get no help. If my business and my money does nothing for WIRUlink the least they can do is to tell me so and I will cancel with them. O Yes before I forget when the techs at WIRUlink test my speed they say it runs at 20 mbs while the Speedtest on my side says 4mbs climbs to 7mns and eventually reaches 10mbs. Fiber is constant as far as I know with no fluctuations. But no one gives a dam to help me, so what just because you answer my call does that make everything ok - I don’t think so. I even have to have my laptop connected to the router via lan cable to give me a better connection but that’s not working. So I can not even move my laptop around. Sort out my problem as I am paying for a service I am not getting and now going to pay more for a service I am not getting.

Any feedback from WIRUlink will welcome, and maybe a solution to the problem.

Or tell me to take my business elsewhere.