IJ
Ian J

1 reviews | Active since Mar 2009

12 Jul 2020, 07:06

NEVER!!! NEVER!!! Sign a agreement with WIRUlin****!

All potential future clients beware!!! Do NOT, I repeat do NOT enter into a contract/ agreement with this company. WIRUlink is potentially the best example of a company that totally disregards your rights as a consumer under the CPA (Consumer Protect Act)! Their “cancellation Ts & Cs” is nothing less than a ransom demand in a well thought-out hostage drama. Here are the facts: 1) You can cancel your agreement but your cancellation penalty is equal to the FULL outstanding amount of the contract (less 10%). This includes the value of the hardware which, they state, will NEVER be your property even though you fully pay for it!!!!; 2) If you have to move to a new property (this happens in real life) & they cannot provide a signal at the new property, or a alternative service, it is, according to them, NOT THEIR PROBLEM!!! & you will still be held accountable for the full value of the contract!! So to sum it all up, NEVER, NEVER sign a contract with this company!!! You are not a client, just a source of income that WILL be milked until nothing is left! In their eyes, you as the consumer, has NO rights & if you try to negotiate with them all they do is point you to the agreement you signed which is never explained to you when when you sign-up!

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Replies (1)
WIRUlink Pty Ltd
WIRUlink Pty Ltd's reply13 Jul 2020, 09:11
Official
Dear Ian, 

Thank you for your feedback. Please be advised that an investigation is underway and a Customer Service representative will be in contact with you accordingly.

Yours faithfully, 
The WIRUlink Management Team