1 reviews | Active since Nov 2018
Never go into a Contract with WirUlink. If you relocate with no WirU service, you'll keep on paying and paying!
Good day. Never ever take out a contract with WirU. If life happens and you have to move to another place and WirU can't provide you a with service at the new location you are bind to the contract. They give you text book replies on e-mail and how they value their customers, but there's no fairness in this. After testing for service at the new location with no success they took the equipment and left. I then asked for settlement quotation. It came back R8000-00 for the reminder of my contract. They did offer me 10% discount, wow! Then I send a mail back asking if the equipment becomes mine if I settle. They then rep**** yes it becomes my property......very funny as the technicians already removed all the equipment from my property, which will be of little to no use to me anyway should I settle. No suddenly I can get a 20% discount, another wow! What it boils down to is because I'm bind to this contract for another year I will have to keep paying R800/month for service they can't provide, installation fees from the previous installation and equipment I don't have anymore, hence *****ing R800 from me each month for contract I'm bind to and not providing anything for it. They give all this crazy options like reselling the equipment, let someone take over your contract or move to a location where they can provide you with service, ridiculous!!! Not only are they *****ing R800/month from me, but they are also robbing me from having internet at my home from any other service providers as money isn't exactly falling from the sky and that R800 could have gone to someone who can provide me with service! Instead of helping the customer now and maybe winning him back when service is available, they rather decide to treat you unfairly and lose you forever! Good going WirUlink, what a way to keep your customers happy!
Never ever ever go on contract or sign any contract with WirUlink or use them at all there is no fairness in their contracts should have to move to another place where they can't provide you with service!
So much for TCF (Treating Custmers Fairly) and the Consumer Protection Act!!!
WirULink, I'm not the first one complaining about this! Anyone reading this post, please go do a search on HelloPeter regarding this subject and you will find plenty more reading pleasure about them and much more other problems customers are complaining about.
Regards. Your Valued Customer, yeah right!
Thank you for taking the time to raise your concerns.
WIRUlink has many packages to suite the different needs of all customers.
When you signed up for our services, you had the option to choose the agreement term suited to your needs. You chose to not pay for any installation costs up front and rather commit to a longer minimum term agreement with us to cover the expenses incurred by us.
Unfortunately we can not simply terminate the longer term agreement you chose, because you moved to a new location outside of our coverage.
We have sent you various options to terminate your standing term agreement, but do not hesitate to contact our Accounts department to forward these to you again.
Yours faithfully
WIRUlink Management
Thank you for taking the time to raise your concerns.
WIRUlink has many packages to suite the different needs of all customers.
When you signed up for our services, you had the option to choose the agreement term suited to your needs. You chose to not pay for any installation costs up front and rather commit to a longer minimum term agreement with us to cover the expenses incurred by us.
Unfortunately we can not simply terminate the longer term agreement you chose, because you moved to a new location outside of our coverage.
We have sent you various options to terminate your standing term agreement, but do not hesitate to contact our Accounts department to forward these to you again.
Yours faithfully
WIRUlink Management