AE
Adrian E

1 reviews | Active since Dec 2019

11 Oct 2025, 08:33

Loyal customer shouting out to their great service

I've been with Wiru since fibre became available in our area and I feel I need to give them a shout out. The team at Wiru have really got their customer service ethos on point. After having experienced nightmare service from the likes of Telkom, Vodacom, and MTN, I wasn't expecting much better here, but whenever I have had an issue, which is rare, the team have responded quickly, and kept me up to date on the status throughout any rectification. Please don't ever lose this as you grow, you have a special things going on here. My only ask is please please make 1Gbps ftth available on your service, I absolutely want to continue to support you but my home consumption with two 20-something sons in the house with me who are studying game design is getting pretty tight 😁

Keep it up, this is a loyal customer, thanks

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Replies (1)
WIRUlink Pty Ltd
WIRUlink Pty Ltd's reply11 Oct 2025, 11:50
Official
Dear Adrian,

Thank you sincerely for sharing your feedback with us, your message truly made our day! 

We’re delighted to hear that you’ve been with WIRUlink since fibre first became available in your area and that our team has consistently provided the responsive and caring service you deserve. At WIRUlink, we believe customer service should always come with a human touch, and knowing this has been your experience inspires us to keep raising the bar.

We truly appreciate your loyalty and continued support over the years. Please rest assured that you’ll be among the first to know as soon as 1GB solutions become available through WIRUlink.

Thank you once again for being part of the WIRUlink family, it’s customers like you who make what we do so rewarding!

Warm regards,
WIRUlink Management