CS
Caspar S
1 reviews | Active since Apr 2012
22 Jun 2020, 12:49
Internet unreliable - no support
Wirulink is probably one of the most expensive ISP, but I am willing to pay the premium if I get service for it. Unfortunately the service is non existing.
My internet got cut off with no warning (my bill is paid), their phones doesn't work and their website is broken so there is no way to get hold of them.
Helpful (0)
Replies (3)0
Replies (3)
WIRUlink Pty Ltd's replyOfficial
22 Jun 2020, 13:10Dear Caspar
We had a brief 20minute network outage this morning causing your services to be offline. You could not reach us during this time because of the sheer volume of calls coming in from our customers.
Everything is back online, so we urge you to please let us know if you are still experiencing problems so our friendly team can immediate get this resolved.
Yours faithfully
WIRUlink Customer Service Team
We had a brief 20minute network outage this morning causing your services to be offline. You could not reach us during this time because of the sheer volume of calls coming in from our customers.
Everything is back online, so we urge you to please let us know if you are still experiencing problems so our friendly team can immediate get this resolved.
Yours faithfully
WIRUlink Customer Service Team
WIRUlink Pty Ltd's reply22 Jun 2020, 13:10
Official
Dear Caspar
We had a brief 20minute network outage this morning causing your services to be offline. You could not reach us during this time because of the sheer volume of calls coming in from our customers.
Everything is back online, so we urge you to please let us know if you are still experiencing problems so our friendly team can immediate get this resolved.
Yours faithfully
WIRUlink Customer Service Team
We had a brief 20minute network outage this morning causing your services to be offline. You could not reach us during this time because of the sheer volume of calls coming in from our customers.
Everything is back online, so we urge you to please let us know if you are still experiencing problems so our friendly team can immediate get this resolved.
Yours faithfully
WIRUlink Customer Service Team
CS
Caspar S's updateReviewer Update
23 Jun 2020, 10:34Thank you. I noticed my internet is working again and I also noticed that I had eventually received a follow up email and phone call.
CS
Caspar S's update23 Jun 2020, 10:34
Reviewer Update
Thank you. I noticed my internet is working again and I also noticed that I had eventually received a follow up email and phone call.
CS
Caspar S's updateReviewer Update
23 Jun 2020, 10:38Unfortunately with the new Hellopeter website I don't see the option to update my rating anymore. If a Hellopeter administrator could please assist it with that it would be appreciated as the rating is currently unfair towards Wirulink.
CS
Caspar S's update23 Jun 2020, 10:38
Reviewer Update
Unfortunately with the new Hellopeter website I don't see the option to update my rating anymore. If a Hellopeter administrator could please assist it with that it would be appreciated as the rating is currently unfair towards Wirulink.