Incompetence - BEWARE of signing a debit order

I would appreciate someone (who can do their job that was not just given a title) to please get back to me with a solution:

- Our WIRUlink modem has been disconnected since the 22nd of December 2017 (as your system can see)

- I paid the full amount for January 2018, as it was our notice month (even though we did not use / could not use) the WIRUlink – as explained numerous times telephonically and per email. Please note that WIRUlink conveniently has no record of my telephonic calls.

- After calling in, I confirmed the cancellation on the 9th of January 2018 – I received an email on the 31st of January 2018 stating that “the cancellation period only starts on 1 February and ends on 28 February”.

- January 2018 was our notice month, but what Candice Swanepoel (WIRUlink Pty Ltd) advised is that even though I paid a full calendar month in January – I need to pay another month because the *********** consultant never processed the cancellation. Please note that another debit order went off my account, and I have had it reversed.

- I also want to know what kind of system you use.

• There is never any record of telephonic communication • There is no note on your system if a client spoke to a consultant • There is no note if arrangements were made – the client always need to explain everything from the beginning • There is no record of cancellations, stopped debit orders, proof of payments ext. the only records of anything are records the client keep. • I would also like to know how an Inbound Account Executive (Crystal Kopf) won’t know if a cancellation was done or not. How do you have people working on clients’ accounts that has no idea what is going on, on a client’s account?

- I would also like to mention that the client won’t receive any feedback from a consultant if the client does not constantly ask for feedback. It is also worth mentioning that I have not received any feedback from Candice Swanepoel your Accounts Debtors, she just sent me two invoices (both on the same day) for February, even after I requested an explanation. I don’t know if this level of bad service is only in the Alberton branch, but I sincerely hope so.