1 reviews | Active since Oct 2017
Improved Communication and Excellent Installation Service
I would like to start by mentioning that on 27 March, I left a one-star review due to delays and poor or no communication regarding my installation. Since then, I have been kept fully informed about who would handle my installation and when it would be booked.
Although the booking process still took some time — partly because I wasn't always available when bookings were generated — Wirulink contacted me last week to arrange an appointment for today. The installation team arrived on time as scheduled. They were extremely professional, answered all my questions, and completed the installation with great attention to neatness and quality.
My initial issue was not the delay itself, but rather the lack of communication. However, since then, I have been very happy with the service I received. I will definitely give Wirulink a fair chance going forward and look forward to seeing how the service continues.
Thank you for taking the time to update us on your recent experience with WIRUlink. We appreciate your feedback and acknowledge the progress we've made in addressing your concerns. We're pleased to hear that our team kept you informed about your installation and that the installation team performed to your satisfaction.
We understand that delays can be frustrating, and we're committed to improving our communication to prevent similar issues in the future. We're glad you've given us a fair chance to redeem ourselves and look forward to serving you better.
If there's anything else we can do to ensure your continued satisfaction, please don't hesitate to reach out. Thank you for choosing WIRUink, and we wish you all the best with your new installation.
Best regards,
WIRUlink Management
Thank you for taking the time to update us on your recent experience with WIRUlink. We appreciate your feedback and acknowledge the progress we've made in addressing your concerns. We're pleased to hear that our team kept you informed about your installation and that the installation team performed to your satisfaction.
We understand that delays can be frustrating, and we're committed to improving our communication to prevent similar issues in the future. We're glad you've given us a fair chance to redeem ourselves and look forward to serving you better.
If there's anything else we can do to ensure your continued satisfaction, please don't hesitate to reach out. Thank you for choosing WIRUink, and we wish you all the best with your new installation.
Best regards,
WIRUlink Management
Thank you for the update. No problem at all. We completely understand, and there is absolutely no need to apologise.
We are sorry to hear you are having a frustrating experience with CCD, and we truly hope they get in touch with you soon to resolve the delivery and communication issues.
Best regards,
WIRUlink Management
Thank you for the update. No problem at all. We completely understand, and there is absolutely no need to apologise.
We are sorry to hear you are having a frustrating experience with CCD, and we truly hope they get in touch with you soon to resolve the delivery and communication issues.
Best regards,
WIRUlink Management