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Stephan S

1 reviews | Active since Jul 2019

17 Jul 2019, 15:54

I can't work from home because of wirulink's ************* connection

The only reason why I'm rating this 2 out of 5 is because when our internet actually does work, it's great. BUT I have not seen 30min go buy where our internet does not lose connectivity. I'm honestly tired of calling wirulink and being told to switch my router off and back on again. I'm tired of being transferred to someone who tells me to plug my ethernet cable into a different port.

Up until now this hasn't been my biggest problem in life, but I am officially the only one amongst my colleagues who is not allowed to work from home as everytime I have to join a virtual meeting I am kicked out because of my internet failing. I've heard great things from other providers and if I don't get this sorted out soon I'm going to take the cancellation fee on the chin and move on.

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Replies (1)
WIRUlink Pty Ltd
WIRUlink Pty Ltd's reply18 Jul 2019, 22:01
Official
Dear Stephan,

Thank you for your feedback as we are always looking at ways to improve our service.

We sent you an email to inquire about the account holder as we don't have the details you supp**** Hello Peter on our records.

Please respond to the email as soon as possible, we would like to show you our commitment to great service.

Yours faithfully,
Customer service manager.