ID
Ian D

1 reviews | Active since Feb 2010

02 Jun 2020, 18:42

How you end the game

Initial sales through Natalie Brown was awesome. Promised great services etc.. The communication, emails despite COVID was seamless and I knew what was happening and when. Initial checking crew were great and even the installation given what they had...

There was an oversight on the install due to the thatch residence. A few grumpy emails later but I will say, Wirulink stuck to their word of service. Natalie got involved sorting things out, JP (manager) got involved and directed his crews. In the end thanks to them along with Rheeder and Thammie the oversight of a difficult non-standard install was resolved.

So it is not the fact they made an error. That is human. It is the fact the company stuck to their word and made sure the problem was resolved properly. That service is what separates them from so many companies today. Well done to all involved and the ethos of the company!! I am glad I opted to move across to yourselves.

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Replies (1)
WIRUlink Pty Ltd
WIRUlink Pty Ltd's reply02 Jun 2020, 20:00
Official
Dear Ian

We greatly appreciate the time you took to share your experience and acknowledge the efforts of our team.  Thank you for giving us the opportunity to serve you, we appreciate your kind words.

We are always happy to hear that our team is going the second mile and upholding the high ideals of the company,  sharing your words of praise with the team. 

Enjoy your new WIRUlink service. 

Kind regards
WIRUlink Management