1 reviews | Active since Apr 2017
horrible service continues
<p>It has been 2 weeks now since I put cmplain on hello peter about wirulink and it ha has been a month and my problem has not been resolved even now,the only reponse i got it was an excuse from the technical director Riaan Maare. His excuse was many people are using the internet thats is why my wifi is not working and if want my wifi to work i must sign up with them individualy, and again they signed up with pulse property not me, A technical director who knows his job will never give such excuse, actualy he will never give an excuse at all, even my 9 year old daughter would give a better explanation to this matter,saying that because everyone is using the internet is problem why dont he come up with the solution to solve the problem secondly why did he install the system that is not gonna be able to hadle the pressure at the first place if Riaan went to site before the installation he could have advised the client as a "technical director" that they must install a biggier system to avoid overload and to offer a goood customer service which is something that wirulink doesnt know anything about,know we sitting with the problem that he can't even resolve the only thing that they do is lie and give excuses, Riaan says they signed with pulse property not me is just a lame excuse becouse they signed with pulse property to provide us as tenants with the service im paying pulse property every month so that wirulink can get paid but wirulink treat me like im nothing. Riaan Maare comtinues to lie say they came to my house couple of times and the was nobody at the house thats a big lie his technical team did come to my house they didnt know what to do they left the house with the wifi not working still. I challage Riaan Maare to provide proof that since i started complaining that my wifi is not working they did come and fixed and it has been working and i believe that wirulink can see on their systems when my wifi is active or not please provide me with the report with all the websites i visited in a month and put it on hellow peter with your reponse to this complain and please dont come up with your lame excuses. </p> <p> </p> <p>WIRULINK DOESNT ANYTHING ABOUT CUSTOMER SERVICE.</p>
Dear Tebogo
Thank you for raising your concern regarding the internet service at Elmers End complex again.
As per our previous reply, our technicians have been to your apartment on many different occasions to test your internet service. While you were never present on the dates and times of our appointments, your wife and the Elmers End caretaker (Maxine) have confirmed that the internet service in your apartment is working as expected.
Please take your concern regarding the speed up with the Elmers End body corporate to increase the speed of the their main WIRUlink package. Or you can sign up with WIRUlink for a dedicated internet service by contacting our sales department at *** or ***.
Dear Tebogo
Thank you for raising your concern regarding the internet service at Elmers End complex again.
As per our previous reply, our technicians have been to your apartment on many different occasions to test your internet service. While you were never present on the dates and times of our appointments, your wife and the Elmers End caretaker (Maxine) have confirmed that the internet service in your apartment is working as expected.
Please take your concern regarding the speed up with the Elmers End body corporate to increase the speed of the their main WIRUlink package. Or you can sign up with WIRUlink for a dedicated internet service by contacting our sales department at *** or ***.