1 reviews | Active since Apr 2017
horrible service
<p>Wirulink is the most terible service provider. They lie to their clients their technical team they dont know what they are doing their techinical managers avoids speaking to clients when you ask to speak to director they put you hold foever.</p> <p>Three weeks ago i reported my wifi not working and i was promised that they will send a technician to my house to get it fixed the following day, the technicians came to the complex but they never came to my house i went to them and asked if they looking for unit 132 they said no the here to fix unit 133 which is been unoccupied for more than six month i phoned the office and i was told that the technician can only come back the following week, well they did come after week and the technician said the was a problem with the cable but is now fixed but the very same day with few hours i exprienced the same problem i left it and i used my own data to study for two weeks ,on the 16 of april i sent them a mail with pictures to show them what the router does then Jahann replyed saying is the slow connection but it shows on my ipad that the caple is not connecting to the router, then i phone them again i asked to speak to the manager (Shanon) and i was put on hold for 20min i phoned again, again i asked to speak to the manager and the consultant came back to me and said the manager doesnt want to talk to me so he must ask me few quetions about my case the he can the tell him so i must communicate with the managers(Shanon) through the consultant, what kind of the manager who does thet manager are there to solve customer queries but this particular one does not want to speak to client becouse they know that thet lie to clients and they dont what they doing even after i laid a complained they still cant send someone to look at the wifi at my house they cant even tell me what is the problem.</p> <p>WIRULINK HAVE THE MOST INCOPITENT TECHNICIANS AND MANAGER AND THEY LIE TO CLIENTS!!!</p>
Hi Tebogo
Thank you for raising your concern regarding the internet service at Elmers End complex.
The Body Corporate of Elmers End signed up for a 10Mbps WIRUlink internet service to share between all the tenants in the complex. As part of our maintenance and support agreement with Elmers End, we have implemented fair bandwidth sharing between all the tenants to make the best of the 10Mbps main internet connection. Our helpdesk always assist residents of Elmers End telephonically and remotely and we have technicians on site on a weekly basis to assist tenants with their internet service and to perform maintenance to the network where required.
Our technicians have been to your apartment on three different occasions to test your internet service. While you were never present on the dates and times of our appointments, your wife and the Elmers End caretaker (Maxine) have confirmed that the internet service in your apartment is working as expected.
For a faster internet service we would recommend:
1) The Elmers End body corporate upgrade the main internet service to a faster speed, or
2) you opt to not make use of the internet service supp**** to all apartments at Elmers End and sign up for your own dedicated internet service from WIRUlink by contacting our sales department at *** or ***.
We have passed your concern on to the trustees of Elmers End so they are aware of your concerns.
Do not hesitate to contact the Elmers End caretaker (Maxine) or our Customer Service Manager (Shannon van Blerk) should you require anything else.
Yours faithfully
Riaan Maree
Technical Director
WIRUlink
***
Hi Tebogo
Thank you for raising your concern regarding the internet service at Elmers End complex.
The Body Corporate of Elmers End signed up for a 10Mbps WIRUlink internet service to share between all the tenants in the complex. As part of our maintenance and support agreement with Elmers End, we have implemented fair bandwidth sharing between all the tenants to make the best of the 10Mbps main internet connection. Our helpdesk always assist residents of Elmers End telephonically and remotely and we have technicians on site on a weekly basis to assist tenants with their internet service and to perform maintenance to the network where required.
Our technicians have been to your apartment on three different occasions to test your internet service. While you were never present on the dates and times of our appointments, your wife and the Elmers End caretaker (Maxine) have confirmed that the internet service in your apartment is working as expected.
For a faster internet service we would recommend:
1) The Elmers End body corporate upgrade the main internet service to a faster speed, or
2) you opt to not make use of the internet service supp**** to all apartments at Elmers End and sign up for your own dedicated internet service from WIRUlink by contacting our sales department at *** or ***.
We have passed your concern on to the trustees of Elmers End so they are aware of your concerns.
Do not hesitate to contact the Elmers End caretaker (Maxine) or our Customer Service Manager (Shannon van Blerk) should you require anything else.
Yours faithfully
Riaan Maree
Technical Director
WIRUlink
***