1 reviews | Active since Jan 2016
Frustrating service
While am sure that wirulink has a great team behind it, my recent experience still unresolved has left me very frustrated. I moved house and requested that my installation be transferred to a different house in the area, to date there is still no connectivity called on the 14th of May for assistance and the technician even requested that install team which I did and he connected remotely but could not fix the problem, a call back was promised none was received, I called again the following day and could not get assistance, Sunday 19th May still no connectivity and am told the network is down and will take up to 48hrs to be resolved by Vumatel meantime whatever the problem was has still not been resolved and I attempt to explain this to the new technician over the phone to no avail. Meantime Wirulink has since sent an email to the effect that the service has been installed and activated...……...PHI014
Thank you for bringing this to our attention. We appreciate your feedback and are always looking at ways to improve our customer service.
From our side, we can see the following on the Vumatel system: "Operational status: Down". This usually means there is no fibre connection to your Vumatel ONT or the ONT is offline. We have logged a call with Vumatel (***).
Our team will keep in touch with Vumatel to get this fixed as soon as possible.
Yours faithfully
WIRUlink Management
Thank you for bringing this to our attention. We appreciate your feedback and are always looking at ways to improve our customer service.
From our side, we can see the following on the Vumatel system: "Operational status: Down". This usually means there is no fibre connection to your Vumatel ONT or the ONT is offline. We have logged a call with Vumatel (***).
Our team will keep in touch with Vumatel to get this fixed as soon as possible.
Yours faithfully
WIRUlink Management