RB
Reine B
1 reviews | Active since Jul 2010
22 Nov 2017, 08:11
Extremely poor service = NO SERVICE AT ALL
I have been "fighting" for the past week, trying to have my internet connection resolved in full with the ISP, to no avail.
Being billed R2300 for moving to a new premises, but not being able to use the service properly, is beyond a joke. Trying to call / email the support staff is even more hilarious. I don't mind paying, but paying for NOTHING is an absolute NO NO NO NO!!!!!!! Get your act together.
Give constructive, proper feedback to your clients and sort this mess out, pronto.
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Reine B's updateReviewer Update
29 Nov 2017, 11:25Received feedback from Shannon (Client Relations) and have managed to come to an agreement regarding the installation fault & cancellation of the service. Will consider Wirulink in future, should the need arise. Please guys, make sure you stay in contact with your customers as it does get frustrating at times. Thanks again for resolving my issues & concerns.
RB
Reine B's update29 Nov 2017, 11:25
Reviewer Update
Received feedback from Shannon (Client Relations) and have managed to come to an agreement regarding the installation fault & cancellation of the service. Will consider Wirulink in future, should the need arise. Please guys, make sure you stay in contact with your customers as it does get frustrating at times. Thanks again for resolving my issues & concerns.