DONT USE WIRULINK!!!!!

My name is Nicole. I feel ******, angry and so disappointed with this company. Firstly I was forced two years ago into renewing my contract with them because one of the towers was removed and they had to re route our connection. I requested then that I use the existing router. I could not cancel because I would have to pay in the term remainder of more than R4000. The owner Jaco told me that would be fine if the new connection did not require it. The technician came to re install and advised that the new router was not necessary as the old one was still working, but that he had to leave it cause it was part of the contract. I WAS TOLD THAT I WOULD STILL HAVE TO PAY FOR IT and that I was telling a lie.

The line was upgraded from 4 Meg to 10 Meg at THE time for the same price I was paying. (stated on my contract 10meg) On the invoice it says 4 Meg, and call center says 5 Meg. We have never in these two years received more than 3meg download and 1 Meg upload speeds. The contract is 2 years old now and I have been advised that I should pay R1100 to remove their equipment. I don't have the money to do this. Lastly since the day I canceled the contract we have been lucky to get 1meg download and 0.2 upload speeds. When I called I was told that one devise was using all the bandwidth and the speed readings were inaccurate because of that device using the band width. What a load of ****!

So I refuse to pay the disconnection fees, and I will not be forced to carry on paying monthly. I have not received the service that I have been paying for the last two years (10meg). I suggest that they take what they owe me in non service compliance off of the R1100 disconnection fee. Then we are quits. My advise to anyone looking to use Wirulink. Don't even think twice, scroll PAST and use some one else. They just keep *****ing from their customers.