Don't join, you don't get what you pay for and no after service!

Well at least I now know what credit I have with them after continually asking they finally got back to me. Thanks Hello Peter! WIRULINK I don't want your ****py internet I want a refund...5Mbps is not 20Mbps!

As stated in my complaint and emails to you, I only get 2, 3 or 5 at times. I have emailed you the screenshot of the history of the poor speed. I can't work with that. Please cancel and refund me. Wirulink has wasted enough of my time.

Please stop! Just cancel and give my money back. This back and forth emails are exhausting. I teach during the day and can't take calls. I received an email to say that my package was updated and I did receive close to 20 Mbps at times. (Please see screenshot of the email included) It is not stable and not good enough to work for schools in China. So I can't afford it. WIRULINK has let me down and is continuing to do so.


It looks as if the right hand does not know what the left hand is doing at Wirulink. I do not have Line of Site from my house so they used the satellite at the main house and ran a cable from his house to mine. You can not install a satellite at my house so give my money back.


I am cancelling because I have been unhappy since the day WIRULINK told me to dig trenches and buy conduit but I did as you asked. I have been upgraded to 20Mbps and do not get what I paid for. I received an email to say that it has been upgraded but even if it was on the old package I only got 2, 3 and 5 upload when I should have had 10.


I waited for a week and a half just to get an invoice from you. WIRULINK is *********** and can not deliver what they advertise. You are just further proving my point (to the public) that you are *********** and can not do a simple thing like CANCEL the service and PAY WHAT you owe me.


I do not want a CREDIT for my MONTHLY FEE because there will be no monthly fee as I have ON NUMEROUS OCCATIONS CANCELLED! Can WIRULINK not afford to PAY out my credit because I cancelled?


Please do not send me emails again. Do not try to phone me. CANCEL AND PAY. If you do need to contact me please do so via Hello Peter so the public can see what you are doing.

Sent from Yahoo Mail on Android


On Tue, 23 Jul 2019 at 3:28 PM, Michelle Du Preez (WIRUlink Support)

<***> wrote:

##- Please type your reply above this line -##

Your request (329692) has been updated. To add additional comments, reply to this email.




Michelle Du Preez (WIRUlink)

Jul 23, 15:28 SAST

Dear Wendy,

I have tried contacting you as we would really like to sort out all your queries.

As per the e-mail sent to you by Shannon Van Blerk, you could never get a 20Mbps upload as that was not the package you signed up for.

You did pay for an install in the region of R6000.00 and the balance is on your account as a credit which goes off for your monthly fee. however, we would like to try to arrange a team to come and do your own installation.

We are going to put all billing on hold in order for us to work out all refunds and/or credits.

Please let me know of a convenient time to call you as we would really like to rectify this issue.

We value our Customer Care and Clients and strive every day to deliver the best level of service to our clients.

Yours Faithfully

And they phoned me again! I have nothing to say but CANCEL and PAY. Do your job so I can do mine.

I told you not to contact me because I cancelled and you are wasting my time, this has been going on for days. Does this mean you got the message to CANCEL and PAY WHAT you owe me?

I have asked since the beginning when I requested installation that you not phone me but correspond via email. I teach online during the dsy and cant take calls. I have told you on numerous occasions not to phone me but you phone me several times a day. You want to address my concerns but I made it very clear that I do not have time for this and want you to cancel my service. It took you more than a week to send me an invoice and that only after I commented on Hello Peter.

I asked several times for an upgrade and then got asked to confirm that I wanted an upgrade after several days. I got confirmation of the upgrade on 18 July and today they tell me that the upgrade was not done. Over the weekend my upload was 2, 3 and 5. I told you that I can not work with those speeds. I can not pay R1200 for something that does not work. I'm suppose to make R4000 for teaching for the online company but I can't because your WiFi is unreliable but I still have to pay R1200. I can't afford it.

You say I get 20Mbps but I have sent you the screenshot to show that I don't. I have explained it many times. I am not getting what I am paying for. You keep on messaging and phoning me after I told you to cancel. I do not want you to try and fix the problem because I can't build my business on the unreliable service I get from WIRULINK. I am busy and can't talk and email all the time. I asked that you cancel my service and expect you to do so, not harass me. Cancel my service and pay what is due to me. Let me know when the service will be cancelled and let me know what will be paid back to me, that's all. I do not wish to use your service any longer. Please I have said all of this several times, just get it done. I am sorry for shouting at whoever phoned me for the umpteenth time after I expicity requested that you DO NOT phone me. You should really do what your customers ask, so.etimes people can't and don't want to talk for a reason. Please send me a credit note to let me know what payment I can expect when and when the service will be cancelled.

Calling me the whole time and email me with wrong information is not constructive. Refer to your false advertising and my numerous requests and try to figure out why I don't want to take your calls.