1 reviews | Active since Mar 2018
Dissapointed in service
On the 4th of March I logged a call to Wirulink saying that our internet was off. Because they couldn't pick up anything on their side they told me that they have to send out a technician. Initially they told me it will take up to 2 working days. After that it changed to 5 days. Now I have been waiting for almost 10 days for them to come back to me. I try phoning them but struggle to get through. And now even my emails are being ignored. I am very dissapointed in the sercive I received so far.
Dear Raymond,
We appreciate all feedback from our valued clients and are fully committed to constant improvement and service excellence.
We do currently have a bit of an onsite support backlog and customers that are completely offline do get treated as our highest priority. We will definitely investigate what went wrong as you should never have waited this long to take the required steps to prevent this from happening again in the future.
On behalf of WIRUlink management, we would like to apologise for this delay. Our Logistics Department will let you know as soon as a technical team is en route to you.
Yours faithfully
Shannon Van Blerk
Client Relations Manager
Dear Raymond,
We appreciate all feedback from our valued clients and are fully committed to constant improvement and service excellence.
We do currently have a bit of an onsite support backlog and customers that are completely offline do get treated as our highest priority. We will definitely investigate what went wrong as you should never have waited this long to take the required steps to prevent this from happening again in the future.
On behalf of WIRUlink management, we would like to apologise for this delay. Our Logistics Department will let you know as soon as a technical team is en route to you.
Yours faithfully
Shannon Van Blerk
Client Relations Manager