mE
melanie E
1 reviews | Active since Jul 2014
10 Feb 2020, 18:58
Dissapointed
Dissapointed in the service received. Cut my internet at 5 and then their accounts team leave at 5... The technical team tried assisting but were told by Kaylynne that they cannot help me. Hestea used to be very understanding and helpful. My first time that im disconnected like this without help.
Helpful (0)
Replies (3)0
Replies (3)
WIRUlink Pty Ltd's replyOfficial
10 Feb 2020, 20:33Dear Melanie,
Thank you for your feedback.
WIRUlink has an automated system that notifies and eventually suspends customers, after many attempts to retrieve payment for our services rendered.
Our friendly Customer service department will be in touch with you.
Yours sincerely
WIRUlink management
Thank you for your feedback.
WIRUlink has an automated system that notifies and eventually suspends customers, after many attempts to retrieve payment for our services rendered.
Our friendly Customer service department will be in touch with you.
Yours sincerely
WIRUlink management
WIRUlink Pty Ltd's reply10 Feb 2020, 20:33
Official
Dear Melanie,
Thank you for your feedback.
WIRUlink has an automated system that notifies and eventually suspends customers, after many attempts to retrieve payment for our services rendered.
Our friendly Customer service department will be in touch with you.
Yours sincerely
WIRUlink management
Thank you for your feedback.
WIRUlink has an automated system that notifies and eventually suspends customers, after many attempts to retrieve payment for our services rendered.
Our friendly Customer service department will be in touch with you.
Yours sincerely
WIRUlink management
mE
melanie E's updateReviewer Update
10 Feb 2020, 20:36Promised to call me back but didnt! Thanks.
mE
melanie E's update10 Feb 2020, 20:36
Reviewer Update
Promised to call me back but didnt! Thanks.
mE
melanie E's updateReviewer Update
13 Feb 2020, 13:06I Confirm that WIRUlink called me back and resolved the matter. The lady KT that helped me was amazing and kept me updated. She deserve a 5 star for her service.
Thank you again for your assistance.
Thank you again for your assistance.
mE
melanie E's update13 Feb 2020, 13:06
Reviewer Update
I Confirm that WIRUlink called me back and resolved the matter. The lady KT that helped me was amazing and kept me updated. She deserve a 5 star for her service.
Thank you again for your assistance.
Thank you again for your assistance.