FVDM
Fanus Van Der Merwe
1 reviews | Active since Feb 2013
28 Nov 2025, 11:20
Disappointment
Four days ago I gave Wirulink a 5 star for arriving so quick to come and solve the problem with my internet. Unfortunately, now I must change that score to 3 because they arrived at my house, saw they needed a longer ladder to get to the top of the dish, and then they disappeared. I am still waiting after being without internet now for more than a week. What am I paying you guys for? Are you going to give me discount on my monthly subscription, plus pay me back for all the additional data I had to purchase? I know it's raining, but that excuse is now starting to become a bit lame. You need to improve here!
Helpful (0)
Replies (6)0
Replies (6)
WIRUlink Pty Ltd's replyOfficial
28 Nov 2025, 11:41Dear F****,
Thank you for taking the time to reach out to us. We truly appreciate your feedback, and we sincerely apologise for the inconvenience you’ve experienced.
We understand how frustrating delays can be, and we want to assure you that your case is receiving our full attention. The recent heavy rainfall and adverse weather have unfortunately impacted our ability to safely dispatch engineers, especially for work that requires operating at heights. The safety of our teams is essential to ensure that the work completed is both secure and sustainable.
That said, we are closely monitoring conditions and prioritising your request. As soon as we have a team available who can safely attend to your site, we will reach out to you immediately with confirmation.
Thank you for your patience, understanding, and continued trust in WIRUlink. We are committed to resolving this for you as quickly as possible.
Yours Faithfully,
WIRUlink Management
Thank you for taking the time to reach out to us. We truly appreciate your feedback, and we sincerely apologise for the inconvenience you’ve experienced.
We understand how frustrating delays can be, and we want to assure you that your case is receiving our full attention. The recent heavy rainfall and adverse weather have unfortunately impacted our ability to safely dispatch engineers, especially for work that requires operating at heights. The safety of our teams is essential to ensure that the work completed is both secure and sustainable.
That said, we are closely monitoring conditions and prioritising your request. As soon as we have a team available who can safely attend to your site, we will reach out to you immediately with confirmation.
Thank you for your patience, understanding, and continued trust in WIRUlink. We are committed to resolving this for you as quickly as possible.
Yours Faithfully,
WIRUlink Management
WIRUlink Pty Ltd's reply28 Nov 2025, 11:41
Official
Dear F****,
Thank you for taking the time to reach out to us. We truly appreciate your feedback, and we sincerely apologise for the inconvenience you’ve experienced.
We understand how frustrating delays can be, and we want to assure you that your case is receiving our full attention. The recent heavy rainfall and adverse weather have unfortunately impacted our ability to safely dispatch engineers, especially for work that requires operating at heights. The safety of our teams is essential to ensure that the work completed is both secure and sustainable.
That said, we are closely monitoring conditions and prioritising your request. As soon as we have a team available who can safely attend to your site, we will reach out to you immediately with confirmation.
Thank you for your patience, understanding, and continued trust in WIRUlink. We are committed to resolving this for you as quickly as possible.
Yours Faithfully,
WIRUlink Management
Thank you for taking the time to reach out to us. We truly appreciate your feedback, and we sincerely apologise for the inconvenience you’ve experienced.
We understand how frustrating delays can be, and we want to assure you that your case is receiving our full attention. The recent heavy rainfall and adverse weather have unfortunately impacted our ability to safely dispatch engineers, especially for work that requires operating at heights. The safety of our teams is essential to ensure that the work completed is both secure and sustainable.
That said, we are closely monitoring conditions and prioritising your request. As soon as we have a team available who can safely attend to your site, we will reach out to you immediately with confirmation.
Thank you for your patience, understanding, and continued trust in WIRUlink. We are committed to resolving this for you as quickly as possible.
Yours Faithfully,
WIRUlink Management
FVDM
Fanus Van Der Merwe's updateReviewer Update
28 Nov 2025, 11:46If they sent someone to go fetch a ladder that same day they were at my house, the job could have been finished. The previous team worked at the same height without having to use a very long ladder, this team just didn't want to do the work.
FVDM
Fanus Van Der Merwe's update28 Nov 2025, 11:46
Reviewer Update
If they sent someone to go fetch a ladder that same day they were at my house, the job could have been finished. The previous team worked at the same height without having to use a very long ladder, this team just didn't want to do the work.
WIRUlink Pty Ltd's replyOfficial
28 Nov 2025, 11:55Dear F****,
Thank you truly for your response.
This has been escalated to the Client Relations Consultant for investigation and they will be in contact accordingly.
Thank you for your patience this far.
Yours Faithfully,
WIRUlink Management
Thank you truly for your response.
This has been escalated to the Client Relations Consultant for investigation and they will be in contact accordingly.
Thank you for your patience this far.
Yours Faithfully,
WIRUlink Management
WIRUlink Pty Ltd's reply28 Nov 2025, 11:55
Official
Dear F****,
Thank you truly for your response.
This has been escalated to the Client Relations Consultant for investigation and they will be in contact accordingly.
Thank you for your patience this far.
Yours Faithfully,
WIRUlink Management
Thank you truly for your response.
This has been escalated to the Client Relations Consultant for investigation and they will be in contact accordingly.
Thank you for your patience this far.
Yours Faithfully,
WIRUlink Management
FVDM
Fanus Van Der Merwe's updateReviewer Update
29 Nov 2025, 09:03Thank you for keeping on escalating this issue. While you are escalating we are sitting without internet. I am going to stop my debit order and then we will see how quick you are to cut my service. Come take your useless damaged equipment off my premises today or it is going to end up on the ******* dump. I want nothing to do with a useless company like yours. Worst of all I don't think you give **** anyway.
FVDM
Fanus Van Der Merwe's update29 Nov 2025, 09:03
Reviewer Update
Thank you for keeping on escalating this issue. While you are escalating we are sitting without internet. I am going to stop my debit order and then we will see how quick you are to cut my service. Come take your useless damaged equipment off my premises today or it is going to end up on the ******* dump. I want nothing to do with a useless company like yours. Worst of all I don't think you give **** anyway.
WIRUlink Pty Ltd's replyOfficial
29 Nov 2025, 09:55Dear F****
We have been actively pushing to get a contractor out to your premises as soon as possible. As discussed with our client relations team yesterday, we were able to secure an appointment for today to address the issue and work toward restoring your service.
We genuinely appreciate your patience, support and understanding while we work to resolve this matter. Our goal is to ensure you’re taken care of and that the service meets your expectations going forward.
Yours sincerely
WIRUlink management
We have been actively pushing to get a contractor out to your premises as soon as possible. As discussed with our client relations team yesterday, we were able to secure an appointment for today to address the issue and work toward restoring your service.
We genuinely appreciate your patience, support and understanding while we work to resolve this matter. Our goal is to ensure you’re taken care of and that the service meets your expectations going forward.
Yours sincerely
WIRUlink management
WIRUlink Pty Ltd's reply29 Nov 2025, 09:55
Official
Dear F****
We have been actively pushing to get a contractor out to your premises as soon as possible. As discussed with our client relations team yesterday, we were able to secure an appointment for today to address the issue and work toward restoring your service.
We genuinely appreciate your patience, support and understanding while we work to resolve this matter. Our goal is to ensure you’re taken care of and that the service meets your expectations going forward.
Yours sincerely
WIRUlink management
We have been actively pushing to get a contractor out to your premises as soon as possible. As discussed with our client relations team yesterday, we were able to secure an appointment for today to address the issue and work toward restoring your service.
We genuinely appreciate your patience, support and understanding while we work to resolve this matter. Our goal is to ensure you’re taken care of and that the service meets your expectations going forward.
Yours sincerely
WIRUlink management
FVDM
Fanus Van Der Merwe's updateReviewer Update
29 Nov 2025, 10:08WHATEVER.....keep telling yourself that.
FVDM
Fanus Van Der Merwe's update29 Nov 2025, 10:08
Reviewer Update
WHATEVER.....keep telling yourself that.