Bad potential customer service
Wanted them to check my line of sight so I can join up with them wanted to charge me a R1700 just for that. If there is line of sight that amount will be credited. If not they take the R1700 as a call out. How ridiculous is this. No potential customer service. If asked by anyone I will always discouraged them from joining up with Wirulink
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WIRUlink Pty Ltd's replyOfficial
16 Aug 2020, 15:55Dear Andries,
Thank you for your feedback. We believe in being as transparent as possible.
If you place an order with WIRUlink we do the site survey for free. When we come out and find that the signal is not up to WIRUlink standards, the order is cancelled with no cost to you.
Our buyback guarantee also protects you if the signal deteriorates within the first 6 months of signing up and our team are unable to remedy it.
We have a separate site survey fee if you do not want to commit to placing an order for services yet. This is 100% refundable if you place an order within 1 month of the survey.
Let us know if you need assistance placing an order to get the free site survey before installation. We would be glad to assist.
Yours faithfully
WIRUlink Management
Thank you for your feedback. We believe in being as transparent as possible.
If you place an order with WIRUlink we do the site survey for free. When we come out and find that the signal is not up to WIRUlink standards, the order is cancelled with no cost to you.
Our buyback guarantee also protects you if the signal deteriorates within the first 6 months of signing up and our team are unable to remedy it.
We have a separate site survey fee if you do not want to commit to placing an order for services yet. This is 100% refundable if you place an order within 1 month of the survey.
Let us know if you need assistance placing an order to get the free site survey before installation. We would be glad to assist.
Yours faithfully
WIRUlink Management
WIRUlink Pty Ltd's reply16 Aug 2020, 15:55
Official
Dear Andries,
Thank you for your feedback. We believe in being as transparent as possible.
If you place an order with WIRUlink we do the site survey for free. When we come out and find that the signal is not up to WIRUlink standards, the order is cancelled with no cost to you.
Our buyback guarantee also protects you if the signal deteriorates within the first 6 months of signing up and our team are unable to remedy it.
We have a separate site survey fee if you do not want to commit to placing an order for services yet. This is 100% refundable if you place an order within 1 month of the survey.
Let us know if you need assistance placing an order to get the free site survey before installation. We would be glad to assist.
Yours faithfully
WIRUlink Management
Thank you for your feedback. We believe in being as transparent as possible.
If you place an order with WIRUlink we do the site survey for free. When we come out and find that the signal is not up to WIRUlink standards, the order is cancelled with no cost to you.
Our buyback guarantee also protects you if the signal deteriorates within the first 6 months of signing up and our team are unable to remedy it.
We have a separate site survey fee if you do not want to commit to placing an order for services yet. This is 100% refundable if you place an order within 1 month of the survey.
Let us know if you need assistance placing an order to get the free site survey before installation. We would be glad to assist.
Yours faithfully
WIRUlink Management