RN
Rolene N
1 reviews | Active since May 2017
12 Aug 2019, 12:00
BAD BAD BAD & USELESS!!!
BAD BAD BAD SERVICE!!!! STAY FAR AWAY FROM THEM!!! NOT ONLY DO THEY NOT ANSWER ON QUERIES THEY DEDUCT MONEY FROM YOUR ACCOUNT THAT WAS ALREADY PAID AND PROOF OF PAYMENT WAS SEND TO THEM 3 TIMES PLUS THEY SEND YOU INVOICES THAT SHOWS CREDITS AND STILL THEY DEDUCT MONEY. THINK TWICE BEFORE SIGNING UP WITH THEM!!! OR STAY WITHOUT INTERNET! O AND WIRULINK IF YOU ARE READING THIS... THIS IS NOT THE END THIS ONLY THE BEGINNING (SOME OF THE NAMES OF PEOPLE WORKING AT WIRULINK NOT HELPING AT ALL: MALLORY VAN VUUREN, WAYNE SMIT) Fast. Reliable. Affordable. I DON'T THINK SO!
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WIRUlink Pty Ltd's replyOfficial
12 Aug 2019, 14:49Dear Rolene
Thank you for taking the time to raise your concerns and subsequently taking our call.
As explained, the matter was investigated and we can confirm that the following transactions were processed to your accounts, supported by email correspondence:
- The payment was received and processed to your account
- A credit was issued for the previous package
- The pro rata fee for the new service was invoiced from the service commencement date
- The outstanding balance, after the above transactions, was collected via debit order
Trust the above explanation clarifies the misunderstanding and answers your concerns raised.
Please do not hesitate to contact *** or *** (option 3) if you have any other queries.
Yours faithfully
WIRUlink Accounts
Thank you for taking the time to raise your concerns and subsequently taking our call.
As explained, the matter was investigated and we can confirm that the following transactions were processed to your accounts, supported by email correspondence:
- The payment was received and processed to your account
- A credit was issued for the previous package
- The pro rata fee for the new service was invoiced from the service commencement date
- The outstanding balance, after the above transactions, was collected via debit order
Trust the above explanation clarifies the misunderstanding and answers your concerns raised.
Please do not hesitate to contact *** or *** (option 3) if you have any other queries.
Yours faithfully
WIRUlink Accounts
Best regards,
WIRUlink Pty Ltd's reply12 Aug 2019, 14:49
Official
Dear Rolene
Thank you for taking the time to raise your concerns and subsequently taking our call.
As explained, the matter was investigated and we can confirm that the following transactions were processed to your accounts, supported by email correspondence:
- The payment was received and processed to your account
- A credit was issued for the previous package
- The pro rata fee for the new service was invoiced from the service commencement date
- The outstanding balance, after the above transactions, was collected via debit order
Trust the above explanation clarifies the misunderstanding and answers your concerns raised.
Please do not hesitate to contact *** or *** (option 3) if you have any other queries.
Yours faithfully
WIRUlink Accounts
Thank you for taking the time to raise your concerns and subsequently taking our call.
As explained, the matter was investigated and we can confirm that the following transactions were processed to your accounts, supported by email correspondence:
- The payment was received and processed to your account
- A credit was issued for the previous package
- The pro rata fee for the new service was invoiced from the service commencement date
- The outstanding balance, after the above transactions, was collected via debit order
Trust the above explanation clarifies the misunderstanding and answers your concerns raised.
Please do not hesitate to contact *** or *** (option 3) if you have any other queries.
Yours faithfully
WIRUlink Accounts
Best regards,