Award winning incompetence and blatant disregard

Its a pity that i have to give even one star as i would honestly prefer it if ISP like this were no longer on the market as they just create irritations due to incompetence.

I wish this was the first time that i had an issue with wirulink but unfortunately this is not the case.

When i first requested a line from wirulink (only ISP in the area) they hit me with just under 6k for installation which i obviously had no choice of as i needed the service. The way they did my installation was absolutely disgusting, they didnt even use the allocated supporting pre drilled holes to hold up my dish (which cost a ton) they didnt even use saddles for the wires on the wall. When i got home from work i took 45 mins of my time to correct their install. I left it as i was just happy to have internet.

I started having issues with my installation (the wind kept on blowing hard enough to bend the support plate that was secured with 2 *****s instead of 6).

I requested someone come out and check (took over 2 weeks for technicians to come out), which they proceeded to try and bill me for (the first time) i had a whole fight with Ryno as i refused to pay for something to be fixed that was not installed properly to start off with.

I then phoned again in December 2018 for technical support over the phone as my Router had been damaged by lightning, i was informed that the guy on the other side of the phone could not help me (all i needed was my log in details so i could change settings on the router) but no one could assist me, so 5 days later after i was promised the next day someone would help me, they send a technician to spend 5 minutes to add my new router (which i paid for myself - beside the fact that wirulink supplies you with a Mikrotek router they charge almost 2k for, what they dont tell you is that it is a Mikrotek Lite which we can buy between R750 and R1000 so they are bombing the prices of the equipment as well. they then proceed to debit my account for R1250 after i told them i am not paying, i even sent an email stating that before my account is debited someone needs to phone me. 2 weeks later i get an email from Malory telling me i have no choice. Naturally i responded and they then created a credit note for me (which should leave me about R60 in credit, never the less last week they debit my account for R181.14 which has absolutely no relation to my account.

Around the middle of Jan i got an email sating that existing clients get an exclusive offers for better packages at a reduced rate. I originally queried the 20mbps line as it was R100 less than what i am paying currently for my 10Mbps line. I was then instructed that if i wanted a better package i would have to spend a further R6000 on ANOTHER installation as the equipment i have now is only good for 15Mbps. The very next day i sent a mail to a sales rep saying that i will not spend another 6k on an install as i already had to pay R1500 extra for stronger equipment in the beginning. I requested that my equipment stay the same and that i get upgraded to the 15Mbps line (which according to their website right now is only R799 per month ex VAT) so my mail to Wayne was sent through to the technical department which was never once disputed after my SPECIFIC request was sent through. As usual no further correspondence was received from wirulink except for the fact that now i get an invoice for the old amount at R1699.00 for the 15Mbps uncapped package. I have requested that someone phone me before they debit my account but i bet you a pound to a pinch of **** that i wont get a call and if i dont let the debit order go off they will be super quick to cut my internet off.

I am done with wirulink, i honestly feel so enraged with regards to wirulink that if they had to shut down i would probably have a braai in celebration as this is absolutely disgusting!!

i dont see how me paying you lot every month gives you the right to treat me the way you do. Its blatant disregard for their customers! I am not paying MY money every month for company to treat me like absolute *******!

This is the last dam time! i will be claiming all the unnecessary costs incurred from my bank as well as my time that has been wasted by wirulink.

This gets sorted out before this weekend otherwise i will be taking this further and going higher up if needs be! wirulink has wronged me for the last time!!