XG
Xavier G
1 reviews | Active since Apr 2025
23 May 2025, 06:32
Application to installation lead-times worse than government.
Been trying various wireless Internet offerings over the past year or so. Wirulink sells their product with 5-7 business day lead-time for installation. Waited for an entire month and had to become really nasty/spiteful to avoid waiting longer than 1 month for installation, Will now wait and see how the after-sales service and billing goes and then consider re-evaluating this review.
Time from application until installation is definitely unacceptable.
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WIRUlink Pty Ltd's replyOfficial
23 May 2025, 07:13Dear Xavier,
Thank you for providing your feedback regarding the recent installation. We sincerely apologise that the process exceeded our standard lead time.
We've experienced unusual delays due to heavy rainfall over the last couple of months, which has prevented our teams from safely working on roof installations. While this is an unforeseen circumstance, we understand it doesn't diminish your frustration.
Now that your service is active, we are committed to providing you with excellent after-sales support. We are confident our ongoing service will meet your expectations.
Kind regard
WIRUlink Management
Thank you for providing your feedback regarding the recent installation. We sincerely apologise that the process exceeded our standard lead time.
We've experienced unusual delays due to heavy rainfall over the last couple of months, which has prevented our teams from safely working on roof installations. While this is an unforeseen circumstance, we understand it doesn't diminish your frustration.
Now that your service is active, we are committed to providing you with excellent after-sales support. We are confident our ongoing service will meet your expectations.
Kind regard
WIRUlink Management
WIRUlink Pty Ltd's reply23 May 2025, 07:13
Official
Dear Xavier,
Thank you for providing your feedback regarding the recent installation. We sincerely apologise that the process exceeded our standard lead time.
We've experienced unusual delays due to heavy rainfall over the last couple of months, which has prevented our teams from safely working on roof installations. While this is an unforeseen circumstance, we understand it doesn't diminish your frustration.
Now that your service is active, we are committed to providing you with excellent after-sales support. We are confident our ongoing service will meet your expectations.
Kind regard
WIRUlink Management
Thank you for providing your feedback regarding the recent installation. We sincerely apologise that the process exceeded our standard lead time.
We've experienced unusual delays due to heavy rainfall over the last couple of months, which has prevented our teams from safely working on roof installations. While this is an unforeseen circumstance, we understand it doesn't diminish your frustration.
Now that your service is active, we are committed to providing you with excellent after-sales support. We are confident our ongoing service will meet your expectations.
Kind regard
WIRUlink Management