Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Wimpy presents a sharply divided national picture. A recurring theme is warm, named staff and comforting breakfasts at the strongest branches, set against widespread reports of cold or soggy food, incomplete orders, long waits before anyone takes an order, and complaints that customer care never answers. Customer Service and Staff Conduct (2.3) scores highest, while Order Accuracy and Delivery (1.2) draws the most consistent criticism.
Top Strengths:
- •Customer Service & Staff Conduct: Where Wimpy works, it works through people. Customers name Andiswa, Zama, Faith, Lisa and managers such as Priscilla, Sharleen and Esna as the reason they return, describing branches like N1 City and La Lucia as feeling like family.
TrustIndex
2.9
NPS Score
-60
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Wimpy
What do customers say about Wimpy?
Based on recent customer reviews, Wimpy presents a sharply divided national picture. A recurring theme is warm, named staff and comforting breakfasts at the strongest branches, set against widespread reports of cold or soggy food, incomplete orders, long waits before anyone takes an order, and complaints that customer care never answers. Customer Service and Staff Conduct (2.3) scores highest, while Order Accuracy and Delivery (1.2) draws the most consistent criticism.
What is Wimpy's biggest strength?
Wimpy's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Conduct. Where Wimpy works, it works through people. Customers name Andiswa, Zama, Faith, Lisa and managers such as Priscilla, Sharleen and Esna as the reason they return, describing branches like N1 City and La Lucia as feeling like family.
What are the most common complaints about Wimpy?
The most common complaint about Wimpy, based on Hellopeter's AI analysis of recent customer reviews, is Wait Times & Speed of Service. Customers repeatedly describe hour long waits for burgers and breakfasts, twenty five minutes for two coffees at forecourt stores, and lengthy delays before an order is even taken. Delays are rarely communicated until customers chase staff themselves.
Is Wimpy trustworthy?
Wimpy has a TrustIndex of 2.9 out of 10 on Hellopeter, based on 163 reviews in the last 12 months. Hellopeter has tracked Wimpy across 3,289 total reviews. How is the TrustIndex calculated? →
Recent reviews (163)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2013
Wimpy underestimating their customers inteligence. Just disgusting.
The new so called streaky bacon is nothing but compressed pork mince. Wimpy pushing prices up and cutting corners with bad quality food. It is disgusting how they believe they can sell us something and misrepresent. This is false advertising !!!!!!!!!
1 reviews | Active since May 2013
Wimpy underestimating their customers inteligence. Just disgusting.
The new so called streaky bacon is nothing but compressed pork mince. Wimpy pushing prices up and cutting corners with bad quality food. It is disgusting how they believe they can sell us something and misrepresent. This is false advertising !!!!!!!!!
1 reviews | Active since Aug 2024
Misled by Wimpy Staff About eBucks Voucher – Complaint Remains Unresolved Since July 2026
I am extremely disappointed with Wimpy's handling of a customer complaint that I initially raised in July 2026 and which remains unresolved approximately three months later. On 9 July 2026, I visited a Wimpy restaurant intending to use my eBucks voucher to purchase a meal. Before ordering, I specifically informed the waiter that I would be paying with an eBucks voucher and asked her to identify the meals that qualified for the benefit. After discussing the available options, the waiter recommended and confirmed the Mixed Grill meal. As I do not eat pork, I asked whether the bacon could be substituted with another item. The waiter checked and subsequently informed me that substitutions were not permitted because I was using an eBucks voucher. This response reinforced my understanding that the staff knew I intended to use the voucher and that the selected meal qualified. However, after my order had been placed, another staff member attempted to process the voucher and informed me that it was not working. I was then asked whether I still wanted the meal. Having already placed the order, I proceeded and paid for it myself. I subsequently contacted eBucks, which confirmed that the Mixed Grill was never part of the qualifying Wimpy Benefit menu. This means that Wimpy staff had incorrectly guided me into selecting a meal that was not eligible for the voucher, despite my explicitly asking them to identify qualifying meals before ordering. My complaint is therefore not about the terms and conditions of the eBucks benefit. It concerns the incorrect information provided by Wimpy staff, which directly influenced my purchasing decision. What makes this experience particularly disappointing is how Wimpy handled my complaint afterwards. Despite submitting a detailed explanation of the incident in July, the only response I received from Wimpy Customer Care was a generic request for information, including my name, the restaurant visited, order details, date and time, and a detailed description of the complaint. I had already explained the circumstances of the incident in my original correspondence. Approximately three months later, I have received no meaningful feedback, explanation, acknowledgement of the staff's error, or proposed resolution. I find this level of customer service unacceptable, particularly from an established restaurant brand such as Wimpy. I would like Wimpy to: -Explain why my complaint has not received a substantive response since July. -Provide an appropriate remedy for the inconvenience and additional expense resulting from the incorrect information. -Explain what measures will be implemented to ensure that such inconveniences are prevented in future. Customers should be able to rely on information provided by restaurant staff, especially when they explicitly seek clarification before making a purchase. I hope that raising this matter publicly will finally prompt Wimpy to take responsibility and provide a satisfactory resolution.
1 reviews | Active since Aug 2024
Misled by Wimpy Staff About eBucks Voucher – Complaint Remains Unresolved Since July 2026
I am extremely disappointed with Wimpy's handling of a customer complaint that I initially raised in July 2026 and which remains unresolved approximately three months later. On 9 July 2026, I visited a Wimpy restaurant intending to use my eBucks voucher to purchase a meal. Before ordering, I specifically informed the waiter that I would be paying with an eBucks voucher and asked her to identify the meals that qualified for the benefit. After discussing the available options, the waiter recommended and confirmed the Mixed Grill meal. As I do not eat pork, I asked whether the bacon could be substituted with another item. The waiter checked and subsequently informed me that substitutions were not permitted because I was using an eBucks voucher. This response reinforced my understanding that the staff knew I intended to use the voucher and that the selected meal qualified. However, after my order had been placed, another staff member attempted to process the voucher and informed me that it was not working. I was then asked whether I still wanted the meal. Having already placed the order, I proceeded and paid for it myself. I subsequently contacted eBucks, which confirmed that the Mixed Grill was never part of the qualifying Wimpy Benefit menu. This means that Wimpy staff had incorrectly guided me into selecting a meal that was not eligible for the voucher, despite my explicitly asking them to identify qualifying meals before ordering. My complaint is therefore not about the terms and conditions of the eBucks benefit. It concerns the incorrect information provided by Wimpy staff, which directly influenced my purchasing decision. What makes this experience particularly disappointing is how Wimpy handled my complaint afterwards. Despite submitting a detailed explanation of the incident in July, the only response I received from Wimpy Customer Care was a generic request for information, including my name, the restaurant visited, order details, date and time, and a detailed description of the complaint. I had already explained the circumstances of the incident in my original correspondence. Approximately three months later, I have received no meaningful feedback, explanation, acknowledgement of the staff's error, or proposed resolution. I find this level of customer service unacceptable, particularly from an established restaurant brand such as Wimpy. I would like Wimpy to: -Explain why my complaint has not received a substantive response since July. -Provide an appropriate remedy for the inconvenience and additional expense resulting from the incorrect information. -Explain what measures will be implemented to ensure that such inconveniences are prevented in future. Customers should be able to rely on information provided by restaurant staff, especially when they explicitly seek clarification before making a purchase. I hope that raising this matter publicly will finally prompt Wimpy to take responsibility and provide a satisfactory resolution.
1 reviews | Active since Apr 2019
Cold Food, Order arrives after 2 hours
I Ordered twice the driver arrived after 2 hours and the food was cold, the bill had expired and when i called the shop I was told that I have to come to the shop and there's nothing they will help me with. This is specifically for Wimpy Mall of Africa. The very same experience i got; was just as my colleague experienced today. WE LOST THE REWARDS BECAUSE OF THE EXPIRED BILL, MORETHAN TWICE!!
1 reviews | Active since Apr 2019
Cold Food, Order arrives after 2 hours
I Ordered twice the driver arrived after 2 hours and the food was cold, the bill had expired and when i called the shop I was told that I have to come to the shop and there's nothing they will help me with. This is specifically for Wimpy Mall of Africa. The very same experience i got; was just as my colleague experienced today. WE LOST THE REWARDS BECAUSE OF THE EXPIRED BILL, MORETHAN TWICE!!
1 reviews | Active since Dec 2022
Bad service @Wimpy Cape Town (Landside)
I went to Wimpy Cape Town Airport (Landside) for my lunch , it took time to a point that I had to go back to my workplace,I advised that will be back before, bare in mind that , before I placed my order I confirmed that ,the product was available, the cashier said "yes", now I went back to my workplace and requested extension of my break, when I come to tell them they can prepare my food , the staff couldn't hide their frustration and I really don't understand,why all I wanted was my food, I feel like they rude and unprofessional 🙆
1 reviews | Active since Dec 2022
Bad service @Wimpy Cape Town (Landside)
I went to Wimpy Cape Town Airport (Landside) for my lunch , it took time to a point that I had to go back to my workplace,I advised that will be back before, bare in mind that , before I placed my order I confirmed that ,the product was available, the cashier said "yes", now I went back to my workplace and requested extension of my break, when I come to tell them they can prepare my food , the staff couldn't hide their frustration and I really don't understand,why all I wanted was my food, I feel like they rude and unprofessional 🙆
1 reviews | Active since Jul 2018
Excellence from WiMPY SA.
Ever ordered a pot of tea that is usually weak because just one rea bag is provided? Well not at Wimpy. Without asking they provide a pot wirh 2 tea bags at NO EXTRA cost. Thats commendable. We pay around R30 for tea and if you ask for additional tea bags they are around R7 each. Kudos to Wimpy SA. Just had a great cuppa at Wimpy Hillcrest. Service with a smile from Ache. ***
1 reviews | Active since Jul 2018
Excellence from WiMPY SA.
Ever ordered a pot of tea that is usually weak because just one rea bag is provided? Well not at Wimpy. Without asking they provide a pot wirh 2 tea bags at NO EXTRA cost. Thats commendable. We pay around R30 for tea and if you ask for additional tea bags they are around R7 each. Kudos to Wimpy SA. Just had a great cuppa at Wimpy Hillcrest. Service with a smile from Ache. ***
1 reviews | Active since Apr 2014
Wimpy Margate beach terrible experience
Wimpy Margate beach disappointed me today. I have been client here for a long years and never had issues. Today we ordered 2 double ups, the order never came but people who came after us were being served the same meal that we ordered. We were waited 1h30min and decided to leave without the food. We only received drinks, so we paid for drinks and left, i have shared the transaction ID below ***
1 reviews | Active since Apr 2014
Wimpy Margate beach terrible experience
Wimpy Margate beach disappointed me today. I have been client here for a long years and never had issues. Today we ordered 2 double ups, the order never came but people who came after us were being served the same meal that we ordered. We were waited 1h30min and decided to leave without the food. We only received drinks, so we paid for drinks and left, i have shared the transaction ID below ***