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Gareth M

1 reviews | Active since Nov 2011

17 Apr 2018, 18:37

Zero support from Webafrica - AGAIN

Been on hold for 10 minutes waiting for tech support to answer my call. Avoid this **** hole ISP like the plague

0
Replies (2)
Webafrica
Webafrica's reply18 Apr 2018, 10:04
Official

Hi Gareth

We have reported your feedback to the service level manager to ensure investigation into immediate improvements

We will take action to improve and appreciate the effort taken to provide this feedback

Thank you for your time and patience

Apologies for this - we will fix this as best we can Gareth

Regards,

Webafrica

GM
Gareth M's update18 Apr 2018, 10:08
Reviewer Update
This is the same copy-and-paste response that you publish every time someone complains. You should try and log an issue at Afrihost. That callback feature of theirs should teach you something about support. Already started registering and hosting domains with them instead of WebAfrica (and I've been a client of yours for years) Only reason I can't move away is because of the mission involved in moving a fibre line.