Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Webafrica presents a sharply divided customer experience. Many customers praise fast fibre speeds, quick installations and named agents who resolve issues within minutes. Others describe long WhatsApp queues, repeated agent transfers, unresolved outages and difficult cancellations. Network Reliability & Connection Quality (3.4) and Customer Service & Support Quality (3.2) carry the profile, while Billing, Contracts & Account Management (2.4) remains the weakest area.
Top Strengths:
- •Network Reliability & Connection Quality: Long-standing customers repeatedly describe stable, fast fibre with years of near-zero downtime. Streaming, gaming and working from home are reported as smooth, and many say speeds match or exceed what they pay for.
Replied to 82% of negative reviews
Reply time on negative reviews: 10h 23m
TrustIndex
7.9
Ranking
#7
in Fibre & Broadband
Reply Time
10h 37m
NPS Score
17
Recommended: Likely
Replied to 82% of negative reviews
Reply time on negative reviews: 10h 23m
Nov '25 - Oct '26
Frequently Asked Questions About Webafrica
What do customers say about Webafrica?
Based on recent customer reviews, Webafrica presents a sharply divided customer experience. Many customers praise fast fibre speeds, quick installations and named agents who resolve issues within minutes. Others describe long WhatsApp queues, repeated agent transfers, unresolved outages and difficult cancellations. Network Reliability & Connection Quality (3.4) and Customer Service & Support Quality (3.2) carry the profile, while Billing, Contracts & Account Management (2.4) remains the weakest area.
What is Webafrica's biggest strength?
Webafrica's biggest strength, according to Hellopeter's AI analysis, is Network Reliability & Connection Quality. Long-standing customers repeatedly describe stable, fast fibre with years of near-zero downtime. Streaming, gaming and working from home are reported as smooth, and many say speeds match or exceed what they pay for.
What are the most common complaints about Webafrica?
The most common complaint about Webafrica, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. The absence of a support phone line is the single loudest complaint. Customers describe hours or full days waiting on the WhatsApp queue, chats closed before resolution, callbacks that never arrive and escalations that lead nowhere.
How does Webafrica compare to other Fibre & Broadband companies?
Webafrica scores 3 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Network Reliability (3.4); their weakest is Billing & Contracts (2.4). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Webafrica trustworthy?
Webafrica has a TrustIndex of 7.9 out of 10 on Hellopeter, based on 13,787 reviews in the last 12 months. They reply to 82% of negative reviews, typically within 10 hours 23 min. Hellopeter has tracked Webafrica across 28,876 total reviews. How is the TrustIndex calculated? →
Recent reviews (13,787)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Webafrica – Keeping Families Connected with Great Service! 😊
I would like to express my appreciation for Webafrica and the service they provide. My experience with Webafrica has been positive, and I would gladly recommend them to family and friends looking for reliable internet services. Having an internet connection at home makes everyday life so much easier, whether it's for entertainment, communication, or staying connected. I believe Webafrica is a great option for anyone looking for an internet service provider. Keep up the good work, Webafrica! I would absolutely love to win the Samsung TV! Thank you for giving your customers the opportunity to participate in this competition
1 reviews | Active since Oct 2026
Webafrica – Keeping Families Connected with Great Service! 😊
I would like to express my appreciation for Webafrica and the service they provide. My experience with Webafrica has been positive, and I would gladly recommend them to family and friends looking for reliable internet services. Having an internet connection at home makes everyday life so much easier, whether it's for entertainment, communication, or staying connected. I believe Webafrica is a great option for anyone looking for an internet service provider. Keep up the good work, Webafrica! I would absolutely love to win the Samsung TV! Thank you for giving your customers the opportunity to participate in this competition
1 reviews | Active since Nov 2025
Webafrica has an FU attitude toward customers!
How do you lose customers, just ask Webafrica. With an absolute FU attitude and thats just the customer service. They blatantly disregard the consumer and the consumer protection act. Think twice if you want to sign up with webafrica.
1 reviews | Active since Nov 2025
Webafrica has an FU attitude toward customers!
How do you lose customers, just ask Webafrica. With an absolute FU attitude and thats just the customer service. They blatantly disregard the consumer and the consumer protection act. Think twice if you want to sign up with webafrica.
1 reviews | Active since Oct 2021
she did try very hard but just that I did not winning but she is professional in communication wi...
she did try very hard but just that I did not winning but she is professional in communication with customer she promised me that maybe after 24 to 72hours I can get help
1 reviews | Active since Oct 2021
she did try very hard but just that I did not winning but she is professional in communication wi...
she did try very hard but just that I did not winning but she is professional in communication with customer she promised me that maybe after 24 to 72hours I can get help
1 reviews | Active since Oct 2026
Ms
⭐⭐⭐⭐⭐ I would like to thank Webafrica for their excellent service! 👏 My Wi-Fi is back up and running thanks to their helpful customer service team, who patiently guided me step by step through the process. I'm very happy with the service I received. The online app works well, and the customer service is fast, friendly, and extremely helpful. Thank you, Webafrica, for making the whole process so easy! Keep up the great work! 🙌😊
1 reviews | Active since Oct 2026
Ms
⭐⭐⭐⭐⭐ I would like to thank Webafrica for their excellent service! 👏 My Wi-Fi is back up and running thanks to their helpful customer service team, who patiently guided me step by step through the process. I'm very happy with the service I received. The online app works well, and the customer service is fast, friendly, and extremely helpful. Thank you, Webafrica, for making the whole process so easy! Keep up the great work! 🙌😊
1 reviews | Active since Oct 2026
Experienced the best internet ever.
WebAfrica is the best internet I've experienced , it never gave a problem even if it's raining. It is working best , providing with best internet speed ever. Thank you WebAfrica for South Africa. May you grow bigger and bigger.
1 reviews | Active since Oct 2026
Experienced the best internet ever.
WebAfrica is the best internet I've experienced , it never gave a problem even if it's raining. It is working best , providing with best internet speed ever. Thank you WebAfrica for South Africa. May you grow bigger and bigger.
1 reviews | Active since May 2021
Horrible support system
HORRIBLE SUPPORT SERVICE I see right through Web Africa and their horrible live support system. There's a reason they don't have any way to directly contact them because then they get to refuse to help by making you wait for nothing. I get home late and can only log a support request after 6pm and their service is open until 8pm. When you are speaking to a consultant they all say they're going to transfer you to some premium team to help except you never get there! You don't go anywhere. It tells you it's sorry for keeping you waiting all the way to 8pm where it immediately ends the conversation because their operating hours have ended. I waited from 6:30 to 8pm and no consultant took the conversation to help me. Every consultant has told me that I am reconnected when I try to speak to them during the day but when I get home, no connection. This has gone on for four days since Monday 26/10. It has still not been resolved. I need my internet connection restored!!!!!!!
1 reviews | Active since May 2021
Horrible support system
HORRIBLE SUPPORT SERVICE I see right through Web Africa and their horrible live support system. There's a reason they don't have any way to directly contact them because then they get to refuse to help by making you wait for nothing. I get home late and can only log a support request after 6pm and their service is open until 8pm. When you are speaking to a consultant they all say they're going to transfer you to some premium team to help except you never get there! You don't go anywhere. It tells you it's sorry for keeping you waiting all the way to 8pm where it immediately ends the conversation because their operating hours have ended. I waited from 6:30 to 8pm and no consultant took the conversation to help me. Every consultant has told me that I am reconnected when I try to speak to them during the day but when I get home, no connection. This has gone on for four days since Monday 26/10. It has still not been resolved. I need my internet connection restored!!!!!!!