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Nicolaas S

1 reviews | Active since Apr 2018

17 Dec 2020, 11:38

Zero Support and no respect for customers!

It is impossible to receive support from Webafrica!!!

One gets bounced from one agent to the next on the WhatsApp support number wasting hours of time between being reconnected and then eventually rejected. When you get an agent to assist, they promise to escalate and support, but they all disappear into thin air! I've been waiting since 8 December to get contacted by a manager? It was supposed to happen within 3 days? The calls made to their agents also went the same way - empty promises. What I find most amusing is that not one of the more than 5 agents I've chatted and spoken to EVER followed up? It's pathetic and absolutely shocking that this is the level of service you are giving to customers. Unacceptable! Shame on you!

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