Zero Service from Webafrica

I ordered a fibre package through Webafrica, with Vumatel being the fibre provider, I have received the router, but I am going back and forth with Webafrica Support, Provisioning and Billing. One can only speak to them on WhatsApp, you never get transferred to a Supervisor or Manager, mixed messages from their staff, I don't understand how can a Service Provider work like this. I got billed and 11 days later I still don't have connectivity, whats even worse is that I have no clue if or when this will be sorted out. Terrible service Webafrica, absolutely terrible!!!