Zero service

My internet service has been interrupted since 20 August. I have logged several investigation request via whatsapp. They confirm all in order, however still now service to the day. But the willingly take my monthly debit order. I logged an official complaint, I had to ask for a reference nr, which was a screen dump of a number, possibly non-existent, as no one has gotten back to me, a week later. I logged another investigation, which they just merrily closed, unresolved. I wil have to return my debit order again via my banking app, then hopefully they'll call me again, like I had to do last to get attention. But, lo and behold, once someone has called you, resolved your issue, they run that debit order again, but charges you R50 for returning it. However, considering no connection for nearly 3 weeks, I may have to take that chance just to get attention. Might be worth the R50