Zero service

On the 7th July I requested assistance from Webafrica. I get a ticket but nothing else. (ID: ***) Then 6 days later another ticket (ID: ***) 13 July 2020 In the email I get: Our Support team will take a look at your ticket and get back to you (usually within 48 hours). Then I get this: It seems as if your issue is already resolved. 22 July I get the same email promises. And once again on 28 July I get the same email with the following. Same as before. Good day,

Seems like no one has attended to your query yet. We sincerely apologise for the inconvenience caused. Lockdown has complicated some of our normal processes causing a delay in responses.

We would like to assure you that we are placing the highest priority on clearing our backlog and attend to email tickets as quickly as possible.

It seems as if your issue is already resolved. If you, however, still require assistance please contact us on our WhatsApp support line by adding *** to your contacts. You can then send “hi” on WhatsApp and follow the prompts from there.