Zero Customer Service

Ok so I signed up with Web Africa and this was my experience which they so politely asked me to share in my "Welcome Email", My router was delivered and I was charged R250 yes no-where was it stated as such ... So a week later the Fibre people connect the line and I go Live Immediately which was awesome but I noticed that on a 100/100 package my download speed was only 3Mbps so I go onto their chat and try and resolve it only to be told that my service is not active (Strange considering that I have Internet) so I get transferred on the chat to the "Provisioning Dept" and then get an error message and need to start again ... 5 Hours later I am still trying. I phone their offices and hold on for an Hour before giving up and requesting a call back !! (PS 2 hours later and still no call back) .. 6 Hours later I receive a mail saying welcome to Web Africa but speed issue still not resolved. I then go back to chat and the guy tells me to do speed tests for another 3 hours and contact support again after that with the results. Stuck in a 12 month contract and this is how my service journey starts with Web Africa ? I have only been with them 48 hours and I already cringe .... I call in to ask how to cancel ... Guess what ... 30 minutes holding I gave up again ... Back to the chat line hoping for a resolution ... but not holding my breath !!!

7 days later ... Guess what ... Still No Resolve and "Someone will call me tomorrow", same thing they said yesterday ....