Zero Customer Service

I got a router last week, was told it's "pre-configured". Plugged in and set up and my internet light has been red ever since. No internet. Phoned, was on the phone for 26min reconfiguring it with an agent, airtime ran out, he didn't phone back, but sent an email the next morning. Followed his instructions - didn't work. Logged 4 tickets, 2 just disappeared, 2 got exactly the same instructions back - internet light is still red. Been trying to phone your tech dept since last week Thursday, wasted probably R200 airtime, was told twice today that someone would phone back, no one did.

You can fetch your router and pay back my money - I'm tired of paying for poor to non-existent customer service. If you don't refund me, I will take it to either Small Claims court, or the Consumer Commission. But I will not pay for nr 1 a router which doesn't work, and nr 2 zero assistance from you. Your customer service is non-existent.