kN
kenny N
1 reviews | Active since Sept 2016
03 Mar 2026, 09:55
Zero customer care,zero accountability!
My internet service has been down since 16th February till now and I have no idea why I was disconnected, have been given empty promises that my internet will be restored. I paid the full month in February and have been charged for March as well.
Helpful (0)
Replies (4)0
Replies (4)Webafrica's replyOfficial
03 Mar 2026, 10:28Hi kenny, we completely understand how stressful and frustrating it must be to have been without internet since 16th February, especially after paying for your February service and already being charged for March. Experiencing repeated delays and promises that haven’t been fulfilled can be incredibly exhausting and inconvenient, particularly when you rely on your connection for daily activities. Please be assured that your case has been escalated to the relevant team for urgent review. They are looking into why your service was disconnected and will work to restore your connection as quickly as possible. The team is prioritising your issue to minimise any further inconvenience. We truly appreciate your patience while we resolve this matter. Our goal is to ensure your service is fully restored and that you feel supported throughout this process.
Best regards,
Webafrica's reply03 Mar 2026, 10:28
Official
Hi kenny, we completely understand how stressful and frustrating it must be to have been without internet since 16th February, especially after paying for your February service and already being charged for March. Experiencing repeated delays and promises that haven’t been fulfilled can be incredibly exhausting and inconvenient, particularly when you rely on your connection for daily activities. Please be assured that your case has been escalated to the relevant team for urgent review. They are looking into why your service was disconnected and will work to restore your connection as quickly as possible. The team is prioritising your issue to minimise any further inconvenience. We truly appreciate your patience while we resolve this matter. Our goal is to ensure your service is fully restored and that you feel supported throughout this process.
Best regards,
Webafrica's replyOfficial
03 Mar 2026, 10:28Hi kenny, we completely understand how stressful and frustrating it must be to have been without internet since 16th February, especially after paying for your February service and already being charged for March. Experiencing repeated delays and promises that haven’t been fulfilled can be incredibly exhausting and inconvenient, particularly when you rely on your connection for daily activities. Please be assured that your case has been escalated to the relevant team for urgent review. They are looking into why your service was disconnected and will work to restore your connection as quickly as possible. The team is prioritising your issue to minimise any further inconvenience. We truly appreciate your patience while we resolve this matter. Our goal is to ensure your service is fully restored and that you feel supported throughout this process.
Best regards,
Webafrica's reply03 Mar 2026, 10:28
Official
Hi kenny, we completely understand how stressful and frustrating it must be to have been without internet since 16th February, especially after paying for your February service and already being charged for March. Experiencing repeated delays and promises that haven’t been fulfilled can be incredibly exhausting and inconvenient, particularly when you rely on your connection for daily activities. Please be assured that your case has been escalated to the relevant team for urgent review. They are looking into why your service was disconnected and will work to restore your connection as quickly as possible. The team is prioritising your issue to minimise any further inconvenience. We truly appreciate your patience while we resolve this matter. Our goal is to ensure your service is fully restored and that you feel supported throughout this process.
Best regards,
kN
kenny N's updateReviewer Update
03 Mar 2026, 10:36When will my internet be restored? Am tired of empty promises.
kN
kenny N's update03 Mar 2026, 10:36
Reviewer Update
When will my internet be restored? Am tired of empty promises.
Webafrica's replyOfficial
03 Mar 2026, 10:40Hello Kenny. We assure you the relevant teams are actively working on getting your conneciton restored as soon as possible - as we speak.
Best regards,
Webafrica's reply03 Mar 2026, 10:40
Official
Hello Kenny. We assure you the relevant teams are actively working on getting your conneciton restored as soon as possible - as we speak.
Best regards,
